Manager Management

Carole Crowder

***** ****** ******

Bloomington, MN 55438

612-***-**** / **************@*******.***

SUMMARY

A dependable, honest, detail-oriented individual seeking an administrative

position to utilize established skills managing the activities and

performance of business operations.

Problem Solving

Good listening skills

Leadership

Maintenance knowledge

Licenses and Certifications

Ability to manage multiple projects

PROFFESSIONAL EXPERIENCE

Association Manager

WEST OAKS CONDOMINIUM (CITIES MANAGEMENT CORP.)

MINNETONKA, MN

2010 - 2011

. Documented and recorded board meeting minutes and motions.

. Received bids for all projects, coordinated vendors, and carried out

work direction as provided by the Association President.

. Generated work requests and managed progress for all personal

maintenance requests.

. Resolved day to day issues concerning homeowners.

. Coordinated all reservations and collected payments for the community

room and guest suite.

. Managed and maintained the outdoor pool.

Association Manager

GALLERY TOWER CONDOMINUM (CITIES MANAGEMENT CORP. /GITTLEMAN MANAGEMENT)

ST. PAUL, MN

2003 - 2010

. Collected Association dues, approved all invoices, documented and

recorded board meeting minutes and motions, directed and coordinated

vendors, carried out requests received from the Association President.

. Generated work orders for personal maintenance and tracked their

progress.

. Managed homeowner concerns and issues.

. Allocated billing percentages to building owners.

Property Supervisor

Broadmoor Apts. (Midcontinent Management Corporation

Eden Prairie, MN

2000-2003

. Responsible for leasing and supervising of maintenance and caretaker

staff; as well as day to day functions and inventory for a 240 unit

complex.

. Accomplished high occupancy and retention rates by incorporating leasing

and sales plans that targeted clientele best suited for the property and

retaining that type of individual.

. Handled all on-site employee relations and performance issues.

. Maintained staff records and timesheets.

. Listened to and validated concerns of residents and responded in a timely

manner.

. Effectively communicated notifications.

. Ensured that all on-site work orders were executed and successfully

completed.

. Attended ongoing leadership guidance and property management training.

Shared best practices with staff and implemented new processes and

procedures.

. Processed potential client applications, arranged for smooth tranfer of

leasing tenants, and assisted established residents with their needs.

Manager

GRANT STREET COMMONS (BDC MANAGEMENT CO.) MINNEAPOLIS, MN

1996 - 2000

. Accountable for leasing 84 units and managing maintenance staff of

high retention rate apartment complex.

. Reviewed and evaluated reference reports to determine dependability of

potential clients.

. Prepared units for movement of residents, processed lease papers, and set

up files.

. Approved and managed all on-site painting, carpet cleaning, or

installation orders were

scheduled.

. Collected and deposited lease payments and provided receipts. Filed

unlawful detainers for non-payment.

. Prepared vacancy and payment reports using Excel spreadsheets.

MANAGER

ELLIOT COURT/SLATER SQUARE (BDC MANAGEMENT CO.)

MINNEAPOLIS, MN

1995-1996

. In charge of leasing and the personnel of two apartment complexes with a

combined total of over 300 units.

. Received and deposited payments. Handled the filing of unlawful

detainers for non-payment.

. Organized the change of the lease from prior tenant to incoming tenant.

. Planned on-site installations and maintenance jobs.

LICENSES, CERTIFICATIONS, AND EDUCATION

. Accredited Residential Manager (ARM) Certification

. Certified Pool / Spa Operator

. Minnesota Engineer Boilers License

. Member of the National Notary Association

. Proficient in Microsoft Word, Microsoft Excel, Internet, and Email

. Willmar Technical College, Willmar, MN

Contact this candidate