Project Manager Quality Assurance

*** *********** **. ******, ** ***** •740-***-**** • **********@*******.***

Christopher F. Deck

Objective

Obtain a professional position with your company where I can maximize my management

skills, customer service experience, quality assurance experience, and leadership ability.

Experience

3/18/2012 – 8/5/2012

Garden City Group Dublin, OH

Sr. Project Manager

Responsible for meeting financial objectives by forecasting requirements; preparing budgets; scheduling,

and initiating corrective actions.

Enhanced department and organization reputation by accepting ownership for accomplishing new requests;

exploring new opportunities

Managed and processed new / existing claims vs. BP.

10/18/2010 –

American Ambulette & Ambulance DBA Life Portsmouth, OH

2/5/2012

Ambulance

Director of Operations

Supervised, directed, and evaluated assigned staff. Processed employee concerns. Disciplined and appraised

while completing employee performance reviews.

Organized workflow and prepared schedules. Reviewed payroll; supervised departmental training and

quality assurance efforts.

Developed, interpreted, and implemented standard operating and testing procedures, policies, training

programs, and general orders. Established and reviewed employee and departmental goals and objectives.

3/21/2007 –

Meridian Inc. Jackson, OH

1/18/2008

Supervisor

Assisted in organizing transports for deliveries and pick-ups

Inspected materials, products, and equipment for defects or malfunctions.

Supervised the development and implementation of training programs within the work

unit supervised.

12/10/2005 –

CDG Management Wellsburg, WV

1/22/2007

Call Center Manager

Reviewed the performance of staff, identified training needs and planned training sessions.

Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve

issues.

Reported daily, weekly, and monthly sales quotas. Checked payroll and implemented all policies and

procedures.

Education

2010

Hocking College – Addiction Studies Nelsonville, OH

2002 J ackson High School Jackson, OH

References

Harold Cardona – Director of Operations, Garden City Group 614-254-

1988

Jerry Lacato – Corp VP of Operations, Life Ambulance 740-354-

5433

Chris Martin – COO, Life Ambulance 740-354-

5433

Dan Damron – Regional Manager / Corp Trainer, CDG Management 740-418-

9333

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