Medical Assistant Customer Service

**** ***** ******

Knoxville, TN *****

919-***-****

************@*****.***

I nyshaHalley

O BJECT IVE

To become gainfully employed by your company where I can utilize my skills and t raining to

become an integral part of the healthcare industry.

EDUCAT ION & CERT I F ICATES

American Red Cross

Knoxville, TN

Certified Nursing Assistant T raining 01/14/13-

02/27/13

Certification Exam Completion 02/24/13

A merican Red Cross

K noxville, TN

CPR Certification 02/04/13

National College of Business & Technology

K noxville, TN

Associate of Science in Medical Assisting 06/05-05/07

Thomas Healthcare, Inc.

Raleigh, NC

P hlebotomy Certificate 03/01/01

SKILLS & TRA I N I NG

Pediatric Consultants, INC.

K noxville, TN 02/07-5/07

E xternship-160 clock hours

Escorting patients to and from exam rooms; cleaning and prepping rooms between patients;

s tocking supplies; taking vital signs; administering injections; charting/ entering

demographics in system software; checking patients in/out; scheduling appointments;

answering phones; venipuncture.

WORK EXPER IENCE

Home Helpers- Caregiver / Certified Nursing Assistant 11/20/12-

P resent

Knoxville, TN

* Assisting clients with daily activit ies, helping them dress and walk; meal assistance;

e rrands.

UT Health & Wellness Center (UPA) – Medical Assistant 06/17/11-10/22/12

Alcoa, TN

*Preparing patients for examinations, taking medical histories, assisting the Physician

d uring examinations, explaining medical procedures to patients, calling in prescriptions to

p harmacies, collect laboratory specimens, sterilize medical instruments.

Medical Solutions-Medical Assistant 03/11-12/11

Knoxville, TN

* Temporary employment as a Medical Assistant, where I gained a permanent position with

UPA.

Wake Heart And Vascular Associates-Medical Assistant 03/09-

08/10

Wake forest / Louisburg, NC

* I nput ting patient’s demographic information in Mysis’ system software; patient

p reparation; scheduling appointments ; answering phones; taking vital signs. Escorting

patient's to exam rooms, assisted doctor with small test in office, such as; Prothrombin t ime

levels ; EKG's; referrals to other physician's; insurance authorization's for certain test

requested and medication refills; filing & maintaining medical records with distribution to

outside companies.

Q uality Staffing Solutions –Medical Assistant 01/09-

03/09

Cary, NC

* Temporary employment, where I gained a permanent position at Wake Heart And

Vascular Associates.

Family Medicine Center-Medical Assistant 09/08-12/08

(Dr. closed practice)

Rolesville, NC

* F lu injections; phlebotomy; data entry of demographic information into charts; escorting

patient's to exam rooms & lab; vital signs; assisted physician with medical exams;

p regnancy test; urine screenings; referrals to other Doctor's office; medication refills;

d istribution of medication samples in office; inventory of products in office and ordering

supplies.

Food Lion, LLC - C ashier / CSR / F ront Office Assistant 08/07-

08/08

Raleigh, NC

* Cashier/Customer Service- Seven plus years’ experience with both cash and credit card

t ransactions, interacting with the public and resolving financial problems for customers;

data entry; answering phones; providing support to other staff members.

B urger King- Cashier / CSR 09/05-5/07

K noxville, TN

* Cash register t ransactions; telephone etiquette with professionalism; making sure

customers are satisfied with the restaurant experience.

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