Customer Service Training

RYAN D. MCGUIRE

***** ************ **. ? LaPorte, TX 77571 ? 713-***-**** ?

************@*****.***

LOGISTICS SPECIALIST

Extensive formal training and vast operational experience in all aspects

of Transportation and Logistics Management. Highly skilled in managing

the logistics of freight and personnel movements, issuance of government

and civilian shipping documents, including freight bills, bills of lading

and freight manifest sheets. Expertly prepares military and civilian

travel itineraries, personal property shipping documents, and passenger

movement forms. Especially strong computer skills; Certified MS Office

Trainer. Good working knowledge of German with some Arabic. Superior

communicator; effective at all organizational levels. Core competencies

include:

? Vendor Relations ? Superb Presentation Skills ? Expert

Trainer

? Detail Oriented ? Strong Work Ethic ? Innovative

? Top Secret/SCI Clearance ? Adaptable Problem Solver ?

High Ethical Standards

PROFESSIONAL EXPERIENCE

Transportation Operations & Materials Management: Proven proficiencies in

managing the most complex of transportation and supply hubs. Ensured safe

and secure working environments, including hazardous waste regulatory

compliance.

. Supervised all aspects of a medium-scale freight movement office.

. Key player in the development of future transportation requirements

with military and civilian transportation facilities.

. Formally cited by one employer for increasing efficiency in one

department by 60%.

. Coordinated with numerous vendors throughout Iraq to ensure timely

delivery and timely uploading of military and civilian assets.

. Ensured accurate and timely issuance of government and civilian

shipping documents, including freight bill, bills of lading and fright

manifest sheets.

. Advised passengers on the preparation and use of transportation and of

transportation documentation.

. Troubleshot computer network issues, fixed general computer problems

and provided training on various computer applications.

Leadership and Supervision: A superior leader with demonstrated

performance in high-pressure environments, including combat. Earned a

solid reputation for improving organizational performance through hands-on

training and a leadership approach that emphasized decision-making through

active listening.

. Superbly supervised logistics specialists with an emphasis on

mentorship, career development and positive motivation.

. Successfully taught organizational personnel procedures for developing

long and short-range training plans.

Problem-Solving and Analysis: Consistently implements keen analytical

abilities and a proven team-based work dynamic with a systems-oriented

approach to facilitate efficient and effective solutions. A critical

thinker open to alternative views to optimize decision-making.

. Excels at proactively identifying errors and recommending immediate,

practical and cost-effective solutions on site.

. Continually evaluates the processes in place ensuring that the best

possible solution is applied to each task. Customer service always a

top priority.

Continued...

Ryan D. McGuire

R sum / Page 2

EMPLOYMENT

Logistics Analyst (Dispatch)

2/2011-Current

Air Liquide Industrial

Logistics Coordinator

Kellog Brown and Root, Baghdad, Iraq

12/2006 - 12-2009

Logistics Analyst Lead

CACI, Baghdad, Iraq 4/2006

- 12/2006

Senior Transportation Coordinator

U.S. Army, Various Duty Stations Including Service in Iraq

2002 - 2006

TRAINING

Over 1,800 hours specialized training in supply support and transportation

operations, including the Global Decisions Support System (GDSS), Global

Transportation Network (GTN), Global Air Transportation Execution System

(GATES), Single Mobility System (SMS), Transportation Coordinators

Automated Command, Control Information for Movement Systems (TC-AIMMS II),

HAZ11,HAZ12 Courses, Joint Inspections, Moving Passengers to and from

Aircraft, Customs, Cargo Inspection, Consolidated Movement Report, Network

Administrators Course and IT Knowledge Course.

CERTIFICATIONS

Awarded Military Occupational Specialty 88N (Transportation Movement

Coordinator) concurrent with these equivalent civilian job descriptions as

defined by the Department of Labor's Dictionary of Occupational Titles

(DOT), the Occupational Information Network (ONET), and the Occupational

Employment Statistics (OES):

. Cargo and Freight Agents (ONET 43-5011.00)

. Communications, Transportation, and Utilities Operations Managers (OES

15023)

. General Agent, Operations (DOT 184.167-042)

. Manager, Traffic (DOT 184.167-094)

. Receipt-and-Report Clerk (DOT 216.382-054)

. Senior Reservations Agent (DOT 238.137-014)

. Traffic Agent (DOT 252.257-010)

. Transportation Agents (OES 58011)

. Travel Clerk (DOT 238.167-010)

EDUCATION

UNIVERSITY OF OKLAHOMA, Tulsa, OK

Associates of Arts, Political Science

AWARDS

Bronze Star, Purple Heart

Army Commendation Medal (Soldier of the Year Competition)

Army Achievement Medal (Soldier of the Quarter)

Good Conduct Medal

MILITARY

Sergeant (E-5), U. S. Army

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