Sales Customer Service

Mark Bouchard

**** ******** ****

Saint Cloud, Fl. 34772

Cell: 407-***-****

*******@***.***

Summary of Skills

• Customer Targeting ● Customer Service

• Project Management ● Multi-Task Management

• Product Management ● Negotiation skills

Professional Experience

Sales and Operations Manager

Vacuum Supply Store Online, Inc. Vac Shack, Inc. Domestic Services Unlimited

Saint Cloud, FL Salem, NH Salem, NH

2007–2012 2004 –2007 1986 –2007

• Managed team of 10 – 20 direct reports responsible for annual sales of 2 Million dollars.

• Developed and executed marketing program and general business solutions on 8 internet channels

resulting in 65% increase in customer traffic and 48% increase in sales.

• Created solutions in the area of inventory, sales reporting, distribution and product upgrades that led to a

24% increase in efficiency due to system improvements and streamline processing.

• Oversaw on-going product optimization, account management and ad placement on company website.

• Assigned tasks to associates, staff projects, tracked progress and updated staff and clients as necessary.

• Additional relevant skills include inventory control, research, interviewing, hiring, training and

resolving customer complaints, shipping, receiving, warehouse and office management, purchasing

from various vendors.

• Managed product promotions, internet and direct mail campaigns.

Regional Sales Manager

Electrolux Corporation – a subsidiary of Sara Lee Corporation 1979 –1986

Greater Boston Area

• Hired, trained and managed sales managers, sales people and telemarketers for the southern New

England district

• Interviewed and hired 25 high quality sales people, 5 service managers and 5 administrative assistants

• Maintained high retention of employment, even during economic slow down

• Developed and Conducted Motivational Leadership Development training courses

Produce Manager and Garden Center Manager

Kealey Farms 1969-1979

Salem, NH

• Training, Scheduling

• Customer Service, Retail Sales

• Set up Daily, Weekly, Specials and Seasonal Displays

• Merchandising, Rotating Stock, Purchasing

• Warehouse, Inventory and Unloading trucks

• Working with Florists, Greenhouse, Landscape design, purchasing from local growers

Education and Professional Experience

Northern Essex Community College Business Management, Marketing 1977

• Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling

• Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing

• Related coursework: Professional Ethics, Motivational Leadership Development

Professional Affiliations

Dale Carnegie Sales Training Leadership Development Program 1986- 2003

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