Manager Customer Service

Margaret (Peggy) Groll

561-***-****-Cell

Email Address: ********@*****.***

EXPERIENCE:

Amscot

FSA

February, 2013 – Current

Process Cash Advances for customers, cash checks, money orders, etc…

Acorn Insurance Agency

Office Administrator/CSR

December, 2010 – January, 2013

Office administrative duties; assist with quoting new homeowners/auto/general

liability policies, processing renewals, taking payments, customer service, answering

the telephones, etc. Familiar with Agency Advantage System.

Sebastian Hospital

Unit Secretary

April, 2010 – June, 2011 (Night Job)

Process doctors orders in AS 400C, greet patient visitors, and miscellaneous

administrative duties.

Cambridge Integrated Services Group, Inc. (Previously Lumbermens Underwriting)

Workers Compensation Claims Adjuster

April, 1994 – December, 2006

To investigate claims, determine compensability, adequately reserve and follow claim

through to completion; handle litigation when necessary; assign rehab and surveillance;

maintain communication with all parties to the claim (employee/employer/medical

providers/attorneys); process medical payments; review medical reports; maintain

contact with medical providers, medical case managers, etc…

Ameron Homes, Inc.

Office Manager/Administrative

June, 2004 – October, 2012

Provide office support to the owners of the company; responsible for accounts

payable/receivable (paying sub contractors weekly (Quick Books), collecting draws

from customers, etc responsible for completing building permit application

paperwork; completing construction contracts, communication with customers, keeping

all licensing paperwork up-to-date, answering telephones, etc…etc…

Margaret (Peggy) Groll

Page 2

Capital Abstract & Title

Bookkeeper/Administrative Assistant

November, 1993 – April, 1994

Responsible for the accounting records of a real estate attorney; provided office support

to a staff of approximately 20 people.

General Accident Insurance Company

Human Resource Manager

June, 1984 – October, 1993

Human Resource Manager to the supervisors and managers of the company;

maintained all personnel and benefit files for a staff of 110 people; developed and

conducted training programs for the staff; coordinated corporate meetings and banquets

both inside and outside the office for clients and employees; responsible for the

interviewing/screening of potential candidates for employment; responsible for the new

hire orientation program.

EDUCATION:

Indian River State College---Business Administration-Classes Towards Bachelor Degree

Laroche College Management-Classes Towards Bachelor Degree

Community College Associates Degree-Management

Century 21 Real Estate School Certificate

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