Manager Management

Objective

Diversified professional with over ** years of IT experience in QA Test

Management, Manual, Software Automation and Performance Testing. Looking

for a position that offers personal growth and development opportunities.

PMP Certified (Nov2009-2012).

Skills Summary

Requirements Gathering Automation & Performance Test

Strategies

Test Strategies, Test Plans and Test reports Scripting &

Documentation

Test Plans, Cases & Processes

Load/Stress/Isolation/Baseline Testing

Estimations, Staffing & Scheduling Data Interface &

Migration Testing

Project Management activities Security & Device

Testing

Defect/Bug Tracking Performance Monitoring

Best Practices/Process /Standards Analysis and

Reporting

Process improvement suggestions and implementations

Domain Summary

Insurance, Retail, Banking, Telephony, IVRS, Utility, Printing Devices,

Warehouse Devices and Product based Testing

Educational Summary

MCA Master of Computer Applications 1996-1999 BHARATIDASAN UNIVERSITY,

TRICHY INDIA

Immigration Status

Green Card Holder

Professional Summary

. Results-driven project-management professional with project-management

certification and proven track record in increasing productivity,

quality, and customer satisfaction.

. Strong understanding of QA methodology and SDLC demonstrated ability to

manage projects from planning through execution/completion under the

pressure of fast-paced, time-sensitive environments.

. Good Experience in Test Management & Planning, end to end test execution,

communication plans, resource plan, contingency plan, with a focus on

test program progress to ensure testing deliverables are on target and

the business, technical, functional requirements are being met

. Well versed in Estimations, Staffing & Scheduling, SoW and Other Project

Management activities

. First escalation point for test leads, issues related to testing process,

testing tools, testing environments, and testing resources

. Developed Test Strategies, Test Plans and Test reports for Manual as well

as Automated testing for various applications to ensure proper business

compliance.

. Experience in managing Agile and Waterfall project

. Set up Knowledge Management and standard tools and wiki improved

knowledge retention

. Handled Agile development projects and responsible for Sprint planning,

handling Activity management and Daily scrum meetings, grooming/backlog

grooming, estimation exercises, sprint planning/ review and retrospective

meetings, Product Back Log/ Spring Backlog and preparing Burn down charts

for different sprints

. Handled projects in Specialized Knowledge in retails domain for WMS

(Warehouse Management System), DCM (Demand Chain Management), POM

(Proactive Outreach Management), e-COM (Electronic Commerce), TMS-

Transportation Management System, CTI(Computer Telephone Interface),

COM (Customer Order Management), CRM(Customer Relationship Management),

LMS(Learning Management System)

. Coordination between different vendor teams, 3rd Party vendor development

teams and downstream application partners for successful end to end

testing for various projects.

. Define plan to achieve metrics goals and ensure appropriate metrics are

being captured by test initiatives

. Monitor team progress towards metrics goals.

. Software Configuration, Test Environment Management, Test Tools and

Automation

. Provide support of test environments and test data and administration

support for test tools

. Have implemented Best Practices/Process /Standards

. Expertise in Defect and test management tools like Quality Centre, Team

track and BugZilla.

. Monitor test initiative execution progress for negative impacts to

timeline and deliverables and review weekly test status reports.

. Summarize testing efforts including a test summary report and enforce

shared metrics development and reporting

. Mentoring and coaching team members, by creating an environment that

fosters creativity, collaboration, team spirit, innovation, and technical

excellence

Technical Proficiency

Testing Tools: LoadRunner 9.5. QTP 9.0, JIRA, Cenzic

Hailstorm, IBM Appscan

Monitoring Tools: DynaTrace 4.2, Fiddler 2.4

Bug Reporting Tools: MS Excel, HP Quality Center, BugZilla, Clear

Quest, Test Director, Team Track,

Scripting Languages: Java Script, TSL, and VB Script

Database: Oracle, MS SQL Server and MS Access

Platforms: Windows XP/ NT/ 2008, UNIX.

Web Technologies: HTML, XML, EJB, and JSP

Database: Oracle, MS SQL Server and MS Access

Platforms: Windows XP/ NT/ 2008, UNIX

Other Tools Clear Case, Microsoft- TFS, MS Word, PeopleSoft Incident

Management. Seibel, SAP, AS400, Mainframes, COBOL,

CICS and JCL, IMS-DB, DB2, QueWeb tools

Professional Experience

Organization: KBB Inc (April 2013-Till Date)

Location : Charlotte, NC

Role: QA Manager

. Responsible for organizing formal and informal meetings for

Requirements Gathering prior to the start of the testing cycle

. Preparing Project Plan for Manual, Automation & Performance testing

projects

. Created a Level Of Effort (LOE) document for various projects,

projecting the performance testing effort, helping the business plan

and budget.

. Manage resource allocation actively and prioritize jobs in

collaboration with the Team Leads

. Manage QA resource availability and do resource balancing as needed.

. Review and document existing processes for all types of QA Activities.

. Incrementally improve internal QA processes to integrate additional

job types, find efficiencies across the teams

. Conduct resource and volume analysis to identify shortage / excess as

applicable.

. Identify opportunities for improvement by reviewing issues log and

implement changes.

. Establish baseline metrics for the team and individuals; Implement and

monitor an improvement plan for the QA Team.

. Escalate conflicts, issues, and problems in a timely manner so they

can be resolved without impacting the business.

. Prepare weekly, monthly, quarterly and yearly reports for the QA

department.

Organization: Syntel Ltd (April 2006-April 2013)

Allstate Insurance, Northbrook IL

April-2012 - Till date

Role: Test Manager

The Allstate Corporation (NYSE: ALL) is the second-largest personal lines

insurer in the United States (behind State Farm) and the largest that is

publicly held. The company also has personal lines insurance operations in

Canada

Responsibilities:

. Responsible for managing performance testing projects for Alliance,

Prod ops and emerging business portfolios in Allstate.

. Responsible for organizing formal and informal meetings for

Requirements Gathering prior to the start of the performance testing

cycle

o Interfaced with business users to review and update Non

Functional Requirements (NFR) and Software System Requirements

(SSR)

o Worked closely with developers, SMEs and functional test leads

to understand the functionality of the application and processes

. Implemented Scripting Standards across all projects and enforced

documentation process for all activities for process improvements.

Some of the process improvements brought in were -

o Tracking back on to cover all business requirements

o Reusability of scripts for different scenarios

. Using Performance Testing processes and tools to design and implement

simulations.

. Analysis of simulation results and their impact on performance and

availability of applications.

. Participation in the release Go/No GO process.

. Reporting results containing observations and recommendations for

performance improvements.

. Analyzing production application performance and creating problem

records and using volumetrics

. Facilitating conversations with application teams on recommendations

for improvements.

. Used Dynatrace tool for identifying potential performance improvements

/ fixes.

. Identifying application performance improvements and working with the

application teams to implement the changes in to releases.

. Channelized and managed proof of concepts to validate proposed

performance changes.

. Provided automated solution for scenario execution and results

gathering and analysis.

. Supporting the continuous improvement of Performance Testing COE

tooling and processes.

. Supporting the Environment and Data coordinators for technical issues.

. Debugging errors in the TPT Environment and coordinating their

correction with the appropriate teams

. Providing recommendations for Application performance improvement

Organization: Syntel Ltd

ISTA-NA Atlanta,GA

Jan-2012 - March 2012

Role: Project Manager

iSTA North America is part of the world's largest provider of sub metering,

utility expense management, and retail energy services. The company serves

multifamily, manufactured housing, commercial and retail energy clients

throughout the entire process chain, addressing the unmet need for energy

cost management expertise with a broad scope of services and proven

technology to help customers recover, manage and optimize their utility

costs.

Responsibilities:

. Responsible for Sprint planning,developing and testing

. Handling Activity management and Daily scrum meetings

. Responsible for grooming/backlog grooming and estimation exercises

. Responsible for sprint planning/ review and retrospective meetings

. Issues tracking and Defect Reporting - Tracking issues Dev, Testing

and Production Support and get them resolved.

. Managing Product Back Log/ Spring Backlog and preparing Burn down

charts for different sprints

. Implemented Scripting Standards across all projects and enforced

documentation process for all activities for process improvements.

Organization: Syntel Ltd

The Home Depot Atlanta,GA

Jan-2011 - Jan 2012

Role: Program Manager

The Home Depot is an American retailer of home improvement and construction

products and services. The Home Depot operates 2,248 big-box format stores

across the United States (including all 50 U.S. states, the District of

Columbia, Puerto Rico, the Virgin Islands and Guam), Canada (all ten

provinces), Mexico and China, with a 12-store chain. The Home Depot is

headquartered at the Atlanta Store Support Center in Cobb County, Georgia,

in Greater Atlanta

Responsibilities:

. Single point of contact for Manual, Automation & Performance projects in

HR/Payroll/ Supplychain/ ecom & Merchandising portfolios

. Responsible for performance testing for HR - Human Resources Payroll, SCM

- Supply Chain Management, WMS - Warehouse Management System, DCM -

Demand Chain Management, TMS - Transport Management System,

Merchandising

. Identified Batch Jobs: Day/Night, Inbound/Outbound and High Volume for

performance testing

. Designing, Creating & running the load test scenarios, and generating

reports for performance analysis

. Developed Test Plans, resource plan, contingency plan, and related

project artifacts.

. Developed communication plans

. Resource planning and optimization to ensure effective utilization of

onsite/offshore model

. First point of escalation for any delivery challenges

. Publishing & Metrics reporting (qualitative/quantitative/productivity)

for weekly/monthly status

. Risk/mitigation and conflict resolution

Organization: Syntel Ltd

CNA

Dec-2008 - Aug 2010

CNA Financial Corporation (NYSE: CNA) is a financial corporation based in

Chicago, Illinois, United States. Its principal subsidiary, Continental

Casualty Company (CCC) was founded in 1897. CNA (the parent company) was

incorporated in 1967. The primary business focus of CNA is to provide

commercial property and casualty insurance to businesses and professionals.

CNA markets its products and services primarily through independent agents

and brokers.

Role : Test Manager

Responsibilities:

. Preparing Project Plan for Manual, Automation & Performance testing

projects

. Responsible to identify the applications fit for Performance Testing and

work intake

. Created Load Models for various projects, getting the client sign off

before proceeding

. Creation of Vuser scripts, design & running the load test scenarios, and

generating reports for performance analysis.

. Responsible for Security testing with Security tools and certification of

product if prone for security vulnerabilities.

. Involved in data migration testing of existing data from legacy systems

to the new system

. Responsible for designing & implementation of the Automation Framework

(Intellibuild) for QTP

. Involved in Product upgrade testing

. Responsible for planning and implementation of Infrastructure Maintenance

and Back out Testing

. Responsible for Envelope and Print smart Testing using various print

devices

. Involved in mentoring the team members, Team co-ordination, Status

reporting and Work allocation.

Organization: Syntel Ltd

Allstate

May-2006 - Nov 2008

The Allstate Corporation (NYSE: ALL) is the second-largest personal lines

insurer in the United States (behind State Farm) and the largest that is

publicly held. The company also has personal lines insurance operations in

Canada. Allstate was founded in 1931 as part of Sears, Roebuck and Co., and

was spun off in 1993. The company has its headquarters in Northfield

Township, Illinois, near Northbrook.

Role: Consultant

Responsibilities:

. Preparing Project Plan for Manual, Automation and Performance testing

projects

. Responsible for designing & implementation of the Automation Framework

with QTP and LR

o (EAQC, IPS Billing, FSA Applications)

. Handled and involved in performance testing for HP-TDQC Deviation

Tracking System(Customized Quality Center)

. Responsible for requirements gathering, creating the test plan, high

level test case documentation & complete End to End Performance

testing.

. Analysis of the requirement documents, test case documentation.

. Providing Assistance in Designing Performance testing Scripts for HP-

TDQC as per the business requirements

. Developed use cases, workflow, screen mock-ups as per Business

requirements

. Worked closely with the business owners, application manager and SMEs

to gather the requirements

. Created a Level of Effort (LOE) document for various projects,

projecting the performance testing effort, helping the business plan

and budget.

. Analyzed performance statistics (response time, throughput, network

load, etc) to confirm performance projections and application usage

trends to Baseline the application

. Ran the Load tests with various configurations, analyzed test results

and reports.

. Involved in mentoring the team members, Team co-ordination, Status

reporting and Work allocation.

Organization: IBM LTD

iSRVCE

May-2005 - Nov 2006

Role: QA Lead

This project is aimed at enhancing the existing features of iSRVCE and

adding additional features to iSRVCE. Important features include additional

Common Requests, some additional reports etc

. As a senior member of the QA team, I was responsible for requirements

gathering, creating the test plan, high level test case documentation &

complete End to End testing.

. Developed resource plans, ensured that project plans support business

schedules and have clear requirements

. Analysis of the requirement documents, test case documentation.

. Scripted using the Web protocol, Parameterized data values and

correlations. CPU Memory, Network and Weblogic parameters were monitored

while running Baseline, Performance Load, Stress and Endurance Tests

Created a Level Of Effort (LOE) document for various projects, projecting

the performance testing effort, helping the business plan and budget.

. Creation of Vuser scripts, design & running the load test scenarios, and

generating reports for performance analysis.

. Created Load Models for various projects, getting the client sign off

before proceeding

. Performed parameterization & Correlation by using various LR functions to

enhance the Vugen scripts. Created Load tests by uploading scripts from

VuGen, assigning Vusers and Load Generation machines.

. Performed Back-End Testing using SQL queries and UNIX scripts for a

couple of projects

. Used Sitescope to monitor the possible Bottlenecks in the application.

. Ran the Load tests with various configurations, analyzed test results and

reports.

. Monitored the online graphs during the scenario run and analyzed the

graphs.

. Analyzed the result files generated after each run of load test and

exported the data to excel sheet.

. Conducted result analysis and interacted with developers, QA Leads to

resolve bugs and defects

Participated in the go/no go project meetings

Organization: Corio India Infotech

iSRCVE

April 2004-March 2005

Role: QA Lead

Projects :

1. IT Dashboard/

2. CIMS Password Reset Management/

3. WWM Reporting/

4. Common Requests Template/

5. Asset Data base management system (ADAMS)

Siebel 7.7 upgrade and Siebel iSRVCE integration project

Responsibilities:

. Contributed to project delivery including project progress reporting and

other governance processes

. Responsible for requirements gathering, creating the test plan, high

level test case documentation & complete End to End Performance testing.

. Analysis of the requirement documents, test case documentation.

. Interfaced with business users to review and update Business Process

Requirements (BPR) and Software System Requirements (SSR)

. Providing Assistance in Designing Performance testing Scripts for eFCs as

per the business requirements

. Developed use cases, workflow, screen mock-ups as per Business

requirements

. Worked closely with the business owner (Director), application manager

and SMEs to gather the requirements

. Created a Level of Effort (LOE) document for various projects, projecting

the performance testing effort, helping the business plan and budget.

. Analyzed performance statistics (response time, throughput, network load,

etc) of production application (VOQ) to confirm performance projections

and application usage trends to Baseline the application

. Created various Business Process Scripts

. Ran the Load tests with various configurations, analyzed test results and

reports.

Organization: Pristine Communications pvt LTD

Interactive Voice Response System

April 2001-March 2004

Environment: VC++, Windows, Oracle, Winrunner, LoadRunner & Test director

Description:

This project is practical implementation of voice of human being

interacting with a machine in a logical way. It is a typical representation

of Sound API and Telephony API technology. This product brings down a

direct interaction of the client to system through telecommunication and

the component architecture maintains data in a precise way. Call center

suit has been designed mainly for reasons

. Man-Machine Communication

. Auto Reply, play wave files

. Answer Machine

. Call Handling

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