Manager Customer Service

Shuddhanta Tagore

****, ******** ****, ****** ** 78759

512-***-**** / ****************@*****.***

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Administrative manager eager to leverage ten years of experience in office

management and recruitment to secure an office management position. To find

a challenging & rewarding position and be an integral part of a growth

oriented organization wherein I can contribute my skills and experience to

the organization's growth. Highly organized, efficient and skilled in a

variety of task including:

Office organization and Record and Database management

administration Employee orientation

Meetings and event Planning Self correspondence

Recruitment Public relation

Computer proficient

Experience

TEKSOLV - KOLKATA, INDIA

Office manager - August 2009 to March 2013

. Managing and handling day to day function of a start-up company.

. Interacting with clients for their requirement and working closely

with the team to ensure deadlines.

. Work on salary package and recruitment.

. worked with vendors and government agencies on various aspects.

Bishops Boys School -- Pune, India

Senior Teacher - May 2008 to April 2009

. Taught english literature to students of class nine and ten.

. Prepared question papers

. Organized various social functions.

ECMI Software Pvt. Ltd. Location: Pune, India

0perations Manager - October 2004 to December 2006

. Played key role in building the infrastructure of the company.

. Ensure information systems are in place. Promote and maintain an

awareness of best administrative practice.

. Proactively look into procurement.

. Played a Key role in recruitment and employee orientation. Create and

maintain effective spreadsheets for keeping records.

. Ensure smooth flow of inward remittance and salary and payment

disbursal.

. Ensure smooth flow of client visits including travel arrangement and

also processing visa and important documenys for employees travelling

to different parts of the world.

. Orgainsed social functions and events including leisure trips, soft

skill training and conferences.

. Key role in coaching and mentoring the support team and ensuring

healthy employee relationship.

ABN AMRO Bank: Kolkata, India

Personal Financial Consultant, Bancafe -- April 2004 to September 2004:

. Responsible for organising events for ABN AMRO customer at the Bank.

This was to ensure active customer involvement along with their family

with the bank.

. Played a key role to ensure that customer awareness in net banking

increased.

. Played a keyrole in popularizing the concept of banking after office

hours in Calcutta.

. Procured a large business of salary account for the bank in the 1st

month itself.

. Played as a key role in maintaining the targets of the the month vis- -

vis sales.

. Ensure proper service to the customers after the normal banking hours.

. Promote the concept of banking from home.

Infonox Software Pvt. Ltd: Pune, India

Office Administrator -- November 1999 to October 2002:

. Key role in establishing and building infrastructure of the company

. Making policies for smooth running of office

. Manage all office activities on a day-to-day basis.

. Responsible for the sourcing and purchase of office consumables and

equipments generating savings through research and purchase of the

most cost-effective equipments.

. Assist with general accounting functions. Maintain daily cost

register.

. Manage staffs personnel records.

. Involved in public relations & liaison with government departments.

. Responsible for bank deposits, tracking invoices, expenses and petty

cash.

. Training other team members.

. Played key role in organizing overseas conferences from planning to

execution of the conference

. Manage client relations and provide exemplary service to all clients.

. Client co-ordination, providing feedback and customer service to the

company clients.

. Taking care of the chairman's schedule, foreign travel itinerary,

arranging conferences and hotel reservations and all correspondence

with clients and corporate companies and financial institutions.

. Preparing reports for management related subject in order to update

the senior management on day-to-day work progress.

. Responsible for general administrative duties including telephone

support and the management of internal and external mail.

. Handle confidential executive level correspondence.

Achievement:

Was promotead from Office administrator to the head of the department

within a year due to discipline, organization and positive communication.

Education

Pune University Pune, India (2008), Bachelors in Education

Bachaelor in Education

Symbiosis Institute of Mass Communications (SIMC) Pune, India (1999),

Masters in Journalism and Mass Communications with specialization in

Advertising and Public Relations

Pune University, Pune India (1999) Masters in English

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