Sales Customer Service

QUALIFICATIONS PROFILE

A sales leader who exhibits superior talents in developing business,

creatively addressing client issues, and devising effective sales plans

while continually improving bottom line performance. Well-versed team

leader with proven management accomplishments and solution-selling tactics

honed through progressive years of sales, marketing, and strategic business

development experience. Is known for creative talents, strong business

acumen and implementation of new systems to obtain specific goals and

demonstrates proven effectiveness to multitask in fast-paced and pipeline

and quota-driven environment.

CORE STRENGTHS

Sales Mentor& Well Versed in Soft Sales Action Plans Development

Skills

Management of Profit & Loss Marketing Campaigns and Promotions

Outstanding Customer and Public Extensive Product Knowledge and

Relations Introduction

Team Building & Leadership Presentation, Negotiation and Closing

Skills

Customer Needs Assessment Unique Prospecting Techniques

Problem Resolution and Decision-Making Articulate Oral and Written Communication

EMPLOYMENT HISTORY

National Fidelity Mortgage ( Mt. Laurel, NJ

Sales Manager

April 2012 -Current

As an SALES/originator responsible to maintain a pipeline and meets sales goals

of 1.2 million monthly in volume.

Engaged in full branch opening and operations as well as sales, team production,

marketing and profit and loss. As a sales team leader provided ongoing

development of strategic initiatives and implemented systems to make the branch

more profitable. Spearheaded lead capture and reporting with phone system reports

and CRM lead management software. Supports operations as a liaison between

divisions to manage the pipeline from lead generation to closed loans to meet

monthly unit and volume expectations. Developed and administered budgets, sales

goals, staffing models, schedules, and performance standards and objectives.

Precision Funding Group ( Cherry Hill, NJ

Sales May 2011 -April

2012

Responsible for business initiatives with executive level visibility to

create a branch within an existing corporate operations office that the

bank could model net branches after. Used resources to build a highly

productive marketing and sales team and implemented a direct mail campaign

to generate inbound calls for sales and loan origination. Through team

leadership and presenting clear cut goals to achieve set milestones the

"Model" became the number one producing branch in the company at an average

of 10 million in increased monthly volume and doubled the company

production several months that year. Primary focus was sales volume but

worked with operations as a sounding board to reduce redundancy, streamline

processing and improve closing department functions from the sales side.

Annie Mac / Village Capital ( Mt. Laurel, NJ

Sales Loan Originator October 2009 -

May 2011

Originated loans from inbound sales calls and referral sources. Built

lasting relationships through excellent customer service. Assessed

customers total financial needs. Presented solution based presentations

that met client goals. Created, trained and coached successful sale skills

to other team members. Exceeded sales and service goals monthly. Was

selected to originate high balance high credit loans for the high net worth

division. Finished monthly in the top five overall sales. Achieved revenues

and fees exceeding $400,000.00 in 12 months and did $15million in

individual loan volume in 2010.

Nations Home Mortgage ( Cherry Hill, NJ

Sales Loan Originator December

2008-October

2009

Originated loans from inbound internet and telemarketing queue. Presented

loan products to meet client needs. Packaged originations and submitted

files to processing. Managed loan through pipeline and supported staff in

bringing each loan in cleared to close. Proficient in managing issues as

the contact to the borrower. Achieved immediate success in training and

sales initiatives and was selected for the,"Lending Tree" division which

was the most competitive lead. Met and exceeded all set sales objectives in

all three divisions.

Licenses and Certification

< NMLS# 138398

California, Connecticut, Delaware, Florida, Illinois, Maryland,

Massachusetts, New jersey, Pennsylvania, south Carolina, Virginia,

Indiana, Tennessee

North Carolina

Proficient in: Access, Power Point, Word, Excel, Outlook

LOS and Tracking Systems: Encompass, Calyx, Data Track, More Vision, Leads

360, Cadence

EDUCATION

Bachelor of Science in Industrial Design

( University of the Arts, Philadelphia PA: 1989-1993

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