Customer Service Medical Assistant

CHRISTINA LARSEN

*** *. ****** ***. ***. **, Clovis, CA 93612

559-***-****

OBJECTIVE:

Seeking a position as a Front or Back Office Medical Assistant.

SKILLS SUMMARY:

. Microsoft Word, Excel, Power Point, and Outlook

. Team Work

. 45 WPM

. Vital Signs

. Capillary Puncture

. Tray Set-up

. Answer multi-line phones

. Charting

. Ultrasound and Laser Therapy

. Appointment Scheduling

. HIPAA Certified

. Injections Certified

. CPR/First Aid Certified

. Venipunctures Certified

EDUCATION:

San Joaquin Valley College- Clinical and Administrative Medical

Assisting

Medical Assistant Certificate

> 4.0 GPA, Valedictorian, Dean's List and Perfect Attendance

WORK HISTORY:

April 2013-May 2013 Lindsay Pimentel Hand to Shoulder Rehab - Medical

Assistant

Completed 180 Clinical Hours: Student Externship:

. Room patients, Vital Signs

. setting up H-Wave and High Volt on patients

. Ultrasounds and Laser Therapy

. charting procedures

. assisted the Physical Therapists

. Schedule appointments

. answering phones

. Insurance verifications

. scanned patient's medical charts for storage

. Drug screens

. scheduled patients for Physicals (POET)

. Alpha Stim

May 2012-September 2012 Delaware North Company - Telephones Sales

Representative

. Assist customers with booking reservations and Answer customer

inquiries about sites

. Received payment for reservations

. Knowledge of all sites

November 2010-February 2012 Alorica - Customer Service Representative

. Assisting customers with accounts and upgrade customer accounts

including Billing

. Assist with tech support issues and assist other representatives when

necessary

May 2000-June 2010 AT&T - Customer Service Representative in the

Business Office

. Handled incoming calls for service order requests and billing

questions

. Worked with other inter-departmental offices.

. Used STAR Model to improve sales performance

. Proactively offered AT&T products

. Complied with all PUC mandates

. Coached new students and existing representatives

. Provided office coverage for managers as needed

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