Manager Sales

**** **** **** ********* **. ***** • 310-***-**** • ********@*****.***

Yemane Hagos

Introduction

I have been working in different hotels and Rent A Car for more than 20 years. My knowledge and experience

started from Night Audit to Executive level as Director of Operations. I am trusted team player, who follows

through, has a positive attitude and enthusiasm to continue learning new skill. When it comes to Administration

and management, I have a lot to offer to your establishment.

Experience

2011 – 7, 2012

Advantage Rent A Car, MCO Orlando, FL

Counter Sales Manager

Interviewing and hiring employees

Coaching and training newly hired counter agents

Full responsibility of the counter for the whole shift and handling customer needs and complaints

2007- 2009

Advantage Rent A Car, LAX Los Angeles, CA

A SSISTANT M ANAGER

Responsible for transportation department, maintenance of eight buses and 18 drivers

Scheduled and oversaw shift and also raised customer satisfaction from 20% to 89% by training and

following up with each agent

Through surveying, increased employee satisfaction by 70% (from 15 to 85%) by focusing on internal

operation while providing the necessary tools and training to my subordinates

2005 - 2007

Harrah’s Hotel and Casino Laughlin, NV

G UEST S ERVICE M ANAGER

Responsible for the second shift of 25 front desk agents

Responded to 25-40 guest complaints daily through an online survey and letters which resulted in

changing negative opinions to positive ones

Through a customer satisfaction survey, improved employees’ performance by 15% of and was thereby

nominated “Department of the Year” for the hotel by giving the proper training to agents

2003 - 2005

Red Sea Restaurant Culver City, CA

M ANAGER /O WNER

Responsible for running the restaurant with a staff of two chefs, three hostesses/cashiers, three

supervisors, and 12 waitresses

Began an entrepreneurship of one of Culver City’s most immaculate and best food of authentic (ethnic

food) restaurants recognized in the area

1994 - 2003

Four Points Hotel (formerly Viscount, Travel Los Angeles, CA

Lodge, Continental Plaza)

D IRECTOR OF O PERATIONS

Promoted from Night Manager in this hotel that had been sold seven times while employed

Demonstrated flexibility by adjusting and adapting to each owner’s set of processes

Kept a positive attitude and gained experience from each owner’s policy and standards

Nominated as “Manager of the Year” six times throughout nine years of service

E DUCATION

2009 - 2011

Casa Loma College Hawthorne, CA

D IPLOMA

Diagnostic Medical Sonographer ( Ultra sound technician)

2 004 - 2008 Temple university/Belford University (online)

DEGREE

. Bachelor’s degree, Business Management

References

Mr. Stephen Blong Advantage Rent A Car Area Manager 769-***-****

Mr. Tesfai Ma El Entrepreneur/Auto and convenient store 321-***-****

Mrs. Hewan Kelete Bank Of America Location Manager 323-***-****

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