Service Technician

Bob Walker

**** ******* ****. *****: 850-***-****

Pensacola, FL 32504 Email:

*********@***.***

TECHNICIAN

Energetic highly motivated technician with more than 25 years experience in

various technical disciplines. Detail oriented with proven technical

ability. Talented self-starter with excellent communication skills and the

drive to excel. Technical experience in:

24V controls 3 phase power distribution

PLC troubleshooting PLC programming

Hydraulic systems Pneumatic systems

Welding Fabrication

Compressors Conveyors

Pumps Forklifts

Microsoft Word Microsoft Excel

WORK EXPERIENCE

W&K INDUSTRIES, American Division, Atlanta, GA 2013-

Millwright

Worked as a Millwright installing new machines for Continental Tire at a

new plant in Sumter SC. Work included but was not limited too, uncrating

and assembly of tire presses and extrusion machines. Fabricating parts that

were missing from package. Operating cranes and forklifts along with

repairing this equipment.

Noted Accomplishments:

> Excellent safety record.

> Engendered customer confidence by exhibiting an energetic work ethic

that showed the customer that we cared and would do the job right the

first time.

HAULOTTE GROUP USA, Atlanta, GA 2010-2011

Field Service Technician

Field service technician for a French OEM of construction equipment that

includes scissor lifts, boom lifts and forklifts. Duties include providing

technical support over the phone, extensive travel for customer training,

warranty and invoice repairs. The majority of the repairs were electrical

in nature requiring extensive knowledge in electrical trouble-shooting and

schematics. Trouble-shooting also required the use of diagnostic equipment

and the ability to read, replace and calibrate control programs.

Noted Accomplishments:

> Improved customer confidence by examples of reliability. Always taking

care of the customers needs. Whether they just needed parts, advice,

or a service call, I ensured the customer was taken care of. Calls

were always returned and service was provided practically 24-7.

> Excellent safety record

NES Rentals, Pensacola, FL 2007-2008

Field Service Technician

Repair and maintain construction equipment. Equipment includes scissor

lifts, cranes, boom lifts, and forklifts.

Noted Accomplishments:

> Excellent safety record

> Increase in customer satisfaction by communicating to the customer

the importance of their patronage and working hard to ensure that

repairs were done in a timely manner and done right.

American Lighting and Signs, Pensacola, FL 2006-2007

Service Technician

Duties include repair, fabricating, and installing outdoor signs,

fluorescent and neon. Most notable work is the Albertson pylon sign at

Pine Forest and Nine Mile Rd. Electronic reader board at the Executive Inn

on Hwy 29 and at Pine Forest and I-10.

Noted Accomplishments:

> Increased customer confidence by going the "extra mile" to ensure

proper repairs were completed in a timely manner and that repairs were

complete.

> Increased efficiency through organization of service trucks and shop.

> Excellent safety record

Bay Shore Fluid Power, Mobile, AL 2004-2005

Service Technician

Responsible for all aspects of shop operation. Duties include but are not

limited to: Preparing customer quotes for repairs, insure proper billing,

troubleshoot, estimate and repair hydraulic components (pumps, cylinders

and valves), fabricate hydraulic systems from drawings, pipefitting and

welding.

Noted Accomplishments:

> Excellent safety record

> Revamped quoting procedure allowing for faster quote approval.

> Improved customer confidence with improvement of repair procedures and

quote accuracy.

> Created new revenue stream with starting of field service program.

Mark C. Pope Associates, Smyrna, GA 2001-2004

Field Service Technician

Responsible for delivery, installation and repair of industrial batteries

and chargers. Duties include but are not limited to: sell service

contracts, train customers on proper maintenance of batteries, maintain

inventory of service vehicle, maintain service vehicle, troubleshoot repair

and install battery chargers.

Noted Accomplishments:

> Excellent safety record.

> Revamped billing procedure

> Increased quality of service.

> "Zero" call-backs.

T-Drill Industries, Norcross, GA 1995-2001

Senior Field Service Technician

Responsible for installation and service of pipe forming equipment and

training customers in the use of the equipment. Duties include but are not

limited to: providing technical support over the phone, quoting service and

repair prices, training junior service technicians, writing service reports

and mechanical, electrical, pneumatic, hydraulic troubleshooting.

Noted Accomplishments:

> Revitalized the service department.

> Generated an average of $50,000.00 in service revenue per year.

> Increased customer satisfaction.

> Generated new machine sales from solid service of older machines.

Woodbridge Inc. Lithonia, GA 1992-1995

Maintenance Technician

Responsible for the maintenance and repair of chemical production equipment

and overall facility maintenance. Duties include but were not limited to:

repair and maintenance of production robots, hydraulic systems, pneumatic

systems, 3 phase power distribution, control wiring, chemical pumps and

hazardous material handling. Duties also include membership on the

Emergency Response Team.

Noted Accomplishments:

> Increased production efficiency of shift by 30%

> Excellent safety record.

Carolina Handling Inc. Lithonia, GA 1988-1992

Field Service Technician (1988-1990)

Shop Manager (1990-1992)

Recruited to service small number of customers in a large geographic

territory of an electric forklift dealership. Duties include maintenance

and repair of electric forklifts under contract, acquire new service

contracts, write service reports and maintain expense reports. Duties

required extensive work in hydraulics and DC control systems. Territory

was a satellite territory in Florida and Alabama, with the home office in

Atlanta with no close supervision. I was promoted to shop manager to

provide stability in the shop, improve work quality and increase revenue.

Duties include: hiring and training of personnel, quote repair cost,

maintain shop records, manage a budget of $160,000.00 and handle customer

complaints.

Noted Accomplishments

> Increased revenue by 25%.

> Improved morale.

> Decrease in customer complaints.

> Expanded customer base by 65%.

> Decreased call-backs by 85%.

EDUCATION

CDL Class B

Associates Degree Air-conditioning Refrigeration & Heating

Pensacola Junior College

U.S. Navy Structural Mechanic "E" A School

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