Customer Service Manager
Resume:
MARIA MERCIA MOLNER
**** ********** **. * ***# 613
Jacksonville, Fl. 32256
Phone# 904-***-****
Email add; ************@*****.***
OBJECTIVE
To obtain a position in this organization where contributions can be made to the best of my abilities,
where my full potential can be developed even further specially within environmental or related field.
EXPERIENCE
PNB REMITTANCE CENTERS, INC. 10916 ATLANTIC BLVD, UNIT 5, JACKSONVILLE, FL.
32225
CUSTOMER RELATIONS ASSISTANT, JUNE 2007 TO PRESENT
• Process payments for remittances.
• Respond to customer request and inquiries providing quality customer service.
• Resolve client problems and concern.
• Assist in the business development of the branch by making off premises calls to increase
remittances and profitable operations promoting company services.
• Do other job as assigned.
ROOMS TO GO KIDS, 9278 ARLINGTON EXPRESSWAY JACKSONVILLE, FL. 32225
OFFICE ASSISTANT - OFFICE MANAGER, APRIL 2003 TO APRIL 2013
• General office clerical duties; sequencing and balancing of daily sales accounts and revenues,
processing finance applications, taking and posting payments, credit card chargeback research
and store inventory. Filing of daily and monthly reports and submitted to corporate office.
• Respond to customer service and inquiries and resolve customer problems and concern.
• Scheduling office employees and training of new hired office person.
• Responsible of unscheduled orders and past due invoices.
• Assist store manager for proper and smooth operations of the store.
• Assist salespeople when they need help.
• Do other job as assigned.
HRP ENTERPRISE, 2683 -107 ST JOHNS BLUFF JACKSONVILLE, FL. 32246
DATA ENTRY/BOOKKEEPER, JULY 2001 TO FEBRUARY 2003
• Entering Data into computer
• Balancing of daily, monthly and yearly sales accounts.
• Customer service.
• Taking orders for customers and purchasing orders for the store.
• Process finance applications, assist salespeople when they need help.
• Keep records of the store revenue accounts.
• Do other job as assigned.
COMFORT INN- OCEAN FRONT, 1515 N ST. JACKSONVILLE BEACH, FL. 32250
ACCOUNTING ASSISTANT, MARCH 2001 TO JULY 2001
• Assist the controller in multi accounting functions such as; petty cash, accounts payable and
receivable.
• Computes tips and gratuity, research credit card charge back.
• Responsible for weekly accounts reports and submit to corporate office.
• Do other job as assigned.
AMFAC PARKS AND RESORTS, 1 MAIN ST GRAND CANYON AZ. 86023
ACCOUNTS RECEIVABLE LEAD - MAY 1999 TO DECEMBER 2000
• Training of accounts receivable clerk and assist them when they need help to insure timely
processing of all daily paperwork
• Customer Service.
• Responsible for rebilling of past due invoices.
• Assist the accounts receivable manager in credit card charge back research.
• Responsible of posting and balancing check, cash and credit cards payments for advance deposits
and accounts receivable.
• Do other job as assigned.
Employee of the Month – July 1999 and May 2000
Horizon Award winner – October to December 2000
EDUCATION
• Eastern Samar State University, Borongan City, Philippines
1990 High School Graduate
• Devine Word University Tacloban City, Philippines
1991 – Bachelor of Science in Biology – Undergrad
• Eastern Samar State University, Borongan City Philippines
1995- Bachelor of Science in Commerce Major Business Management- Undergrad
OTHER QUALIFICATIONS
• Customer Service
• Accounting and office clerical
• Fluent in English and tagalong
• Advanced knowledge in Microsoft word, excel and outlook
REFERENCES
• ANDREW SANTIAGO
PNB SUPERVISOR
• LAQUNDA BELL
ROOMS TO GO -OFFICE MANAGER
Contact this candidate