Customer Service Administrative Assistant

JEANNE M. DINSMORE

** ******* ******, *******, ** 01570

508-***-**** www.linkedin.com/in/jeannedinsmore/ ***********@*****.***

Sales/Merchandising Operations Specialist

Highly skilled business professional with diverse industry experience including financial services, software and retail. Has successfully provided administrative and operational support to field and headquarters based executives. Skilled at managing the logistics of large field sales/consulting organizations. Effectively manages cross function partnerships and vendor relationships inherent in new business development initiatives. Success has been based on an ability to thrive on change, focus on the new goals and drive new processes across multiple teams and stakeholders.

• Administration: Provide exceptional administrative and operational support to senior management and support teams. Track financial data and produce reports. Successful in streamlining operations in high focus areas. Outstanding communication skills; continuously projecting a highly polished professional image.

• Customer Service: Serve as initial point of contact for all members of the team to resolve issues and provide information/training as needed. Efficiently schedule meetings, conferences and interviews via email and phone. Assist customers as requested in solving all customer service related issues.

• Technical Skills: Adept with Microsoft Office (Word, Excel, PowerPoint, Outlook) as well as various other systems (i.e. Ariba, AS400, Kronos, Brio, etc.). Skilled at using all internal software programs, as needed.

• Key Strengths: Excel at developing strong relationships with staff, senior executives, corporate home office and customers. Highly organized and conscientious; entrusted by management with confidential materials. Adapt quickly to new and evolving environments.

STAPLES, INC. Framingham, MA 2005 to 2013

Product Coordinator – US Retail & Merchandising

• Working in partnership with category merchant/buyer, proactively manage the SKU set-up and maintenance process, manage SKU Transition Database, obtain vendor product samples for Buyers and Prototype Lab, and assist with POG set-up and execution. Process RTVs, Price Changes, Price Protection, Coupons/Rebates and Markdowns.

• Resolve “heat tickets”/store calls, maintain promo and ad databases with all information/changes for pricing, markdowns, etc.; images, marketing copy, etc.

• Manage and maintain yearly advertising comparison calendar while communicating to vendors and team for planning purposes. Track competitor advertising/promo/pricing. Engage in general market research through online research and retail store visits and coordinate vendor activities.

Sr. Administrative Assistant – US Merchandising

Sr. Administrative Assistant to Senior Vice President/GMM, Merchandising and 3 Directors/DMM’s

• Coordinate and manage SVP calendar and travel arrangements via Outlook, as well as responsible for coordinating, planning and executing all onsite/offsite conferences.

• Researched and compiled weekly and various ad hoc reports for team members using different Staples systems on a regular and as-needed basis.

Sr. Administrative Assistant – US Retail

Sr. Administrative Assistant to Regional Vice President and regional management staff. Responsible for the administrative support of over 350 team members in 109 stores in a dynamic, customer service oriented retail setting.

• Coordinated and managed RVP calendar and travel arrangements via Outlook, as well as responsible for coordinating, planning and executing all onsite/offsite conferences, sales symposiums, training sessions and meetings involving up to 9 retail districts spanning 4 states.

• Managed regional expenses via use of the Ariba Expense Management systems as well as the monthly reconciliation of the regional GL account. This involved working closely with the Divisional Operations Manager as well as controlling expenses at the bottom line. Also responsible for the region wide “We Care” donation program, which entails handling, fulfilling and tracking all incoming donation requests and out-going monies for this company-wide program, ensuring as many appropriate charities as possible receive donations/support from Staples.

SUN LIFE FINANCIAL SERVICES, INC. Wellesley, MA 2004 - 2005

Sr. Administrative Assistant – Operations

Sr. Administrative Assistant to Vice President and management staff. Responsible for the administrative support of over 500 team members in 11 departments in a dynamic, customer service oriented corporate setting.

• Managed Lotus Notes calendars/databases, travel arrangements, meeting minutes, project tracking in Access databases, and all onsite/offsite conferences and meetings involving corporate sites spanning 3 countries.

• Responsible for web-based timesheet/payroll system input and reporting ensuring accurate, timely processing. Managed Oracle expense reporting systems and invoice databases for internal tracking.

MANULIFE FINANCIAL SERVICES, INC. Boston, MA 2002 - 2004

Executive Assistant – Information Systems Department

Executive Administrator to CIO and management staff. Responsible for the administrative support for over 200 team members and consultants in a high–paced office setting.

• Managed Lotus Notes calendars/databases, travel arrangements, meeting minutes, project tracking databases, and all onsite/offsite conferences and meetings.

• Responsible for KRONOS timesheet and payroll system ensuring accurate/timely processing. Managed CONCUR expense reporting systems and invoice databases for internal tracking.

BMC SOFTWARE, INC. Waltham, MA 1997 - 2002

Administrative Specialist / Executive Assistant– Sales & Marketing Support

Sole Administrator responsible for multiple executives including Vice Presidents, directors and members of management in both Sales and Marketing. Managed all administrative functions for their teams (up to 25 members per team – numerous teams simultaneously) on a daily basis by contributing the following:

• Coordinated and orchestrated employee meetings and customer events (internal and off site), product seminars (schedules, hotels, equipment), and weekly sales training sessions.

• Controlled confidential projects (business and marketing plans, RFP’s, training/sales guides, quarterly Sales Profile book and employee files).

• Handled contract administration and published reports utilizing the Tech Support customer database for use by Sales reps and managers. Managed Marketing’s web-based Partners/Resellers site (verifying new partners, issuing passwords and resolving reseller issues both nationally and internationally).

TERADYNE, INC. Waltham, MA 1995 - 1997

Sales Secretary

Supported New England regional manager and four sales engineers by coordinating travel arrangements, conference calls and customer meetings, helping to regularly achieve quarterly sales quotas.

• Generated divisional quotes and processed complex system orders through Oracle Sales Order System, then followed through with delivery and installation. Coordinated facilities billings for entire Waltham field office.

• Managed trade show logistics, such as hotels, transportation of equipment and displays, mass mailings, etc.

FLEET FINANCIAL GROUP/BANK OF NEW ENGLAND, N.A. Boston, MA 1985 - 1995

Senior Secretary – Audit Department (1994 – 1995)

Provided the entire spectrum of executive administration requirements that enabled 27 professional auditors and management to accomplish all company mission objectives.

Administrative Assistant – Public Finance (1991 – 1994)

Assisted a staff of 14 professionals, including senior executives, traders and salespeople.

• Developed monthly mailing and sales brochures for securities salespeople. Helped design and update Municipal Bond and Note Prospectus for municipal clients.

Secretary – Credit Services and Credit Files (1990 – 1991)

Supported five executives daily.

Collateral Analyst – Commercial Finance Department (1988 – 1990)

• Verified customer collateral by phone and letter. Researched, analyzed and resolved customer collateral problems in a timely manner. Compiled summary and exception reports for account officers.

Operations and Processing Clerk III – Bookkeeping Department (1985 – 1988)

• Verified and wired up to $100 million for corporate customers on a daily basis under critical time constraints.

• Received departmental award for the creation and maintenance of the Returned Statement filing system. Implemented various new procedures utilizing this filing system.

• Handled customer and branch phone inquires and trained new employees on various job functions.

Education Katharine Gibbs School, Boston, MA – 1990

Periodically attended various skill enhancing seminars and sessions

References Furnished upon request.

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