Hotel/Resort Manager

GIUSEPPE RUISI

Address: Residencial Amaranto, Mercedes N/ Heredia, Costa Rica

Phone: +506.2237.6926

Mobile: +506.6064.0163

Email: ********@*****.***

LinkedIn: http://cr.linkedin.com/in/giusepperuisi

HOTEL MANAGER - DUTY/RESIDENT MANAGER

Focus of Interest: Hospitality

PROFILE

Performance-driven, accomplished, and seasoned professional, offering intensive experience across the hospitality and operations fields. Equipped with a great background in leading business operations within highly competitive environments; as well as in formulating and implementing effective techniques and methodologies to achieve company goals and exceed targets. Powered with critical thinking and delegation skills, along with the ability to multitask effectively within fast-paced and challenging environments. Articulate communicator; multilingual in English, French, and Spanish. Proficient with hotel managing systems; Word processing programs; and all versions of Microsoft Office.

AREAS OF EXPERTISE

Safety and Compliance

Organizational Development

Employee Relations Management

Budget Management and Cost Control

Hotel Management

Customer Service Management

Strategic Planning and Implementation

Problem Resolution and Decision-Making

PROFESSIONAL EXPERIENCE

2012-2013 INKA GRILL PERUVIAN RESTAURANTS AND IL GOURMET ITALIAN BISTRO

Corporate Operations Manager

- Provided expert oversight to the daily operation of 10 restaurants in Costa Rica, including adherence to health and service standards, customer satisfaction, quality of service, staff selection, conformity with cost control and suppliers contracts.

2012 PRESTIGE SAS

Project Manager

- Made substantial contributions to project development and feasibility, in conformance with Italian commercial law and HACCP.

- Contributed to the on-site building progress for a restaurant with 4 selling point, 700 square meters, and 150 seats.

- Carried out responsibility in selecting suppliers for equipment as well as planning of work and, recruiting staff.

2011-2012 VELVET CAFE’ BAR RESTAURANT, CATANZARO - CALABRIA, ITALY

Owner

- Assumed full responsibility in managing the day-to-day operations which included supplier contract and orders administration, cost control, catering service for Special Event.

- Demonstrated outstanding interpersonal skills in dealing with clients such as International Mediterranean Congress of Pediatrics; Inauguration departments of Neurosurgery and Nephrology; and Hematology Department.

2008-2010 HOTEL GUGLIELMO 4 STARS CITY HOTEL - VILLAGGIO GUGLIELMO 4 STARS RESORT, CATANZARO - CALABRIA, ITALY

General Manager

- Oversight the hotel operation including business development, event planning, and special event coordination.

- Hosted for two years the National Oncology meeting.

2008 HOTEL VILLA ERSILIA 5 STARS SOVERATO - CALABRIA, ITALY

General Manager

- Held accountability for managing and administrating business development, standards improvement, and event and wedding management.

2006-2008 PULLMANTUR CRUISES - MADRID, SPAIN

Assistant Hotel Manager

- Oversaw the on board Hotel Operations and Food and Beverage Departments.

- Played an integral role with the Dry Dock "M/V Zenith" on Bahamas as well as the Wet Dock and Ship to "M/V Empress" on Barbados and Dry Dock Ship restyling on Barcelona, “M/V Holliday Dream” to "M/V Bleu de France"

2006 HOTEL LIDO DEGLI SPAGNOLI 4 STAR HOTEL IN SOUTHWEST SARDINIA - PORTOSCUSO, ITALY

General Manager

- Provided expert oversight for the hotel operation including business development, event planning, and special event coordination.

- Took charge of managing the stay of special guest top Model Refaeli Bar and all the staff of Blobcg Milan.

- Contracted international cardiology meeting between various meeting.

2005-2006 QSG ITALIA - ROME/ITALY

Head of Training Department

- Spearheaded the planning and development for the program of education and training

2005 HOTEL ARIA APERTA - CATANZARO, ITALY

Sales Department Consultant

2004 S.I.R.A SRL - HOTEL AND CATERING COMPANY (CONSULTANCY) - FLORENCE, ITALY

Commercial Department Director

2004 GRAND HOTEL TERME DI VINADIO - 4 STARS HOTEL CUNEO, ITALY

General Manager

- Took full accountability in managing 85 rooms, congress center, as well as thermal service and therapy through National Health Service.

- Played an integral role in overseeing business development, cost control, and health and service standards.

2004 HOTEL PALACE 4 STARS HOTEL - CATANZARO, ITALY

General Manager

- Delivered exemplary performance in overseeing 85 rooms and 2 conference rooms.

- Took charge of various functions within the hotel which included business development, cost control, health and service standards, and restaurant expansion.

EARLIER EXPERIENCE

1990-2003 STARHOTELS - LUXURY HOTEL CHAIN, FLORENCE ITALY

Receptionist - Front Office Manager

2000-2003 Front Office Manager - Starhotel Metropole of Rome

1999 Consultant Starhotels S.p.A., Florence.

1999 Opening as Front Office Manager - Starhotel Michelangelo”, Rome.

1990-1998 Receptionist - Starhotel Metropole”, Rome.

1990 ARCHIMEDE - FALERNA

Consultant

1989 CAMINO REAL”, SANTIAGO, DOMINICAN REPUBLIC

Receptionist - Hotel Accountant - Reservation Clerk

EDUCATION

THE PUBLIC INSTITUTION OF CALABRIA - REGIONE CALABRIA

Master in Hotel Management

IPSSAR - SOVERATO, ITALY

Hotel Management Diploma

PROFESSIONAL TRAINING

2007 COSMOS NAUTICAL TRAINING CENTER

Crisis Management - Crowd Management - Basic Training

CERTIFICATION

2007 Sanitation Training Course – Sanitation Certification

2007 Foundation Food Safety Training Course – Food Safety Certificate

2007 Team Leader Course

2006 Leadership Management Course – Certificate of Achievement

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