Customer Service Sales

FREDNA RICHMOND

***** ******* ******, ******, ** 90746

Phone: 310-***-**** E-mail: **************@*****.***

DEDICATED CUSTOMER SERVICE PROFESSIONAL

with wealth of experience and expertise in

Maximum Customer Satisfaction Communication and Coordination Stock Control

Staff Supervision and Management Problem Solving and Analysis Time Management

Shipping and Receiving Performance Improvement Multi-Tasking

PROFILE OVERVIEW

Substantial experience and outstanding skills in customer service.

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Provides full attention to details, takes time in understanding the points being made, applies deductive/logical reasoning to solve problems and makes independent decisions.

Reacts flexibly to changes in priority and direction, assumes increased responsibilities as needed, and motivates others to achieve objectives.

Asserts that goals assigned are directly aligned with the goals from the organizational plans, and further refines goals by learning and doing various tasks and job analysis to identify what competencies (knowledge, skills and abilities) are needed to achieve the goals.

PROFESSIONAL EXPERIENCES

Sales Clerk ANOINTED D’VA BOUTIQUE Sept 2011 – July 2012

Provided customers with pricing information and assisted them in locating items.

Resolved daily customer complaints and answered questions and queries.

Trained new sales clerk and ensured they performed at their maximum potentials.

Provided new ideas for current trends and quality apparel resulting increase in sales.

Handled cash register sales, maintained and marked stock, and established new accounts.

Organized holiday sales promotion and recommended holiday gift line, which help to increase profitability.

Child Care Assistant DELORES CHILD CARE June 2007 – Apr 2010

Assisted owner with caring for children new born to age ten.

Taught ABC’s, numbers, colors and different games.

Prepared and served meal plans.

Monitored the children activities to ensure safe.

Senior Coordinator EG&G TECHNICAL SERVICES Sept 1988 – Dec 2006

Managed and coordinated acquisition, transportation, storage, sale and disposal of seized property in compliance with U.S. Customs.

Arranged movement of seized property from LA Harbor, LAX, UPS and off site seizures.

Supervised District Support Office Coordinators and evaluated staff performances.

Selected and trained new vendors as well as evaluated their facilities.

Prepared and managed sales activities for government auctions as well as handling large sums of cash, credit cards, and cashier checks.

EDUCATION

Degree or Program Title MISSISSIPPI VALLEY STATE COLLEGE

Business and Accounting WEST LOS ANGELES COLLEGE

Computer and Communications DOWNEY ADULT SCHOOL

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