Customer Service Manager

Vivianette Bonilla

***/***/****

******@****.***

**** ***** *** *****, *** 100 Casselberry FL 32707

Objective: Seeking a challenging job with responsibilities including problem solving, planning, organizing, and supporting

the team.

Skill Summary:

• Customer service experience for over 5 years of telephone and face to face sales.

• Booking and accounts administration.

• Fluent in Spanish & English

• Proficiency with computers programs; able to pick up new programs quickly.

• Solid interpersonal, communication and customer service skills.

• Remarkable ability to work in the busy, demanding environment.

Experience:

OBT& Orange Ave. Pet Hospital, LLC Jan. 2010- May 2013

Veterinary Assistant/Receptionist

• Gather general histories and restrain animals for examination

• Administer vaccinations and medicate animals as directed

• Run in-hospital laboratory blood work, preparing and reading urinalyses, and drawing blood

• Take medication inventory

• Make daily deposits

• Create weekly and monthly reports, schedule daily appointments and surgeries for clients

S.P.C.A. Of Central Florida, October 31, 2010- November 1, 2012

Phone Rep. / Receptionist

• Assist the veterinarian in scheduling appointments to patient's owners

• Admit and discharge pets by providing clear and complete information to the owners about follow-ups and further care

• Posting charges to clients’ accounts, explaining charges which appear on their accounts, processing payments and make

necessary corrections to their accounts.

• Handle customer inquiries or complaints

• Calm angry callers, repair trust, locate resources for problem resolution and design best option solutions.

Education:

Florida Institute of Animal Arts Winter Park, FL

• Veterinary Assistant Diploma December 2010

Cornerstone Christian School Townsend, GA

• High School Diploma November 2008

References:

• Latoya Mayes 321/662/0854 Regional Manager of Goodwill Industries in Central Florida

• Susana Abrego 407/715/4146 Head Technician of Low cost pet hospitals

• Maria Gamboa 407/274/5364 Insurance Agent

Contact this candidate