Customer Service Sales Representative
Resume:
PRISCILLA SMILEY
Stockbridge, GA
*********@*****.***
Well-trained, high producing individual seeks challenging position within a
professional environment.
SUMMARY OR
QUALIFICATIONS
. Certified knowledge of human behavior and performance; individual
differences in ability, personality, and interests; learning and
motivation; psychological research methods; and the assessment and
treatment of behavioral and affective disorders.
. Excellent knowledge of principles, methods, and procedures for diagnosis,
treatment, and rehabilitation of physical and mental dysfunctions, and for
career counseling and guidance.
. Knowledge of group behavior and dynamics, societal trends and influences,
human migrations, ethnicity, cultures and their history and origins.
.Proactive- able to identify problems and find solutions, face challenges
head-on.
.Detail- oriented, conscientious, quick to learn.
.Strong initiative for expanding new territories and cultivating major
accounts.
. Excellent verbal, written and presentation communication skills.
. Excellent attention to detail with outstanding administrative
organizational skills.
EDUCATION
_
May 2008-December 2010 January
2003-May 2005
Nova Southeastern University University of South Florida
Masters of Science, Mental Health Counseling Bachelors of Science,
Marketing
CLINICAL
EXPERIENCE
LifeLine of Miami
Part-time Intern Counselor
Miami, FL
May 2010-Present
. Provided individual and group psychoeducation for clients' court ordered
for anger management, domestic violence, substance abuse treatment and
education and DUI.
. Completed biopsychosocials on new intakes, used Substance Abuse Subtle
Screening Inventory (SASSI) and Michigan Alcohol and Screening Abuse Test
(MAST) to complete Substance Abuse Evaluations on clients.
. Developed treatment plans tailored to individual client's needs.
.Prepared and maintained all required treatment records and reports.
. Maintained confidentiality of records relating to client treatment.
Luthern Services/Lippman Youth Shelter
Part-time Intern Counselor
Ft Lauderdale, FL
August 2009-December 2009
. Completed intake assessments, suicide assessments, and mental health and
substance abuse assessments of new and existing clients.
. Provided individual and group psychotherapy to adolescents related to
truancy, ungovernability, runaway, and lockout.
. Determine any psychological health issues that may require mental health
care services or other psychosocial intervention.
. Provided family counseling with the goal of family reunification.
. Developed and implemented treatment plans based on clinical experience
and knowledge.
. Implemented and facilitated a Life Skills Group to address issues of self-
esteem, life goals, interpersonal skills, decision making and problem
solving skills.
. Attended Anger Management and Substance Abuse Training
. Participated in weekly staffing meetings.
. Participated in weekly individual and group supervision.
WORK
EXPERIENCE
State Farm Insurance Company
Full-time Claim Representative
Medley, FL
February 2007-Present
.Team member in evaluation of customer service sections within State Farm
Insurance.
. Counsel clients; explain benefits and the medical/workers' compensation
claims process.
.Effectively and efficiently communicate with patients, employers, medical
professionals, legal professionals and supervisors.
.Ability to form and maintain working relationships with accounts,
employers, patients, healthcare professionals, vendors and legal
professionals.
.Work with Physicians and other treatment providers to coordinate an
overall treatment plan to ensure the best medical care while meeting state
and other regulatory guidelines.
.Provide expert testimony on litigated cases as needed
.Working knowledge medical and workers' compensation benefits.
.Process payments and issue refunds in an orderly fashion.
.Investigate and negotiate medical claims in an orderly fashion.
Enterprise Rent-A-Car
Full-time Assistant Manager
December 2005-September 2006
Miami, FL
.Team member in evaluation of customer service sections within Enterprise
Rent-A-Car.
.Responsible for managing a team of four management trainees and data entry
and quality control
.Managing and developing work plans, timelines, work breakdown schedules
. Effectively and efficiently communicate, influence, and interact with all
types of customers and vendors.
. Ability to market to local business partners and to build long lasting
relationships with key business decisions makers.
. Knowledgeable of managing and deploying a fleet of vehicles in the most
efficient and cost effective way.
. Processed payments and issued refunds in an orderly fashion.
. Responsible for balancing a cash box and opening and closing store.
American Express
Full-time Customer Focused Sales Representative
August 2005-November 2005
Plantation, FL
. Team member in evaluation of customer service sections within American
Express
. Ensure compliance and resolve issues regarding customer's complaints and
refunds.
. Quickly and effective resolved billing and coding errors.
. Researched and investigated claims with coding and billing errors and
adjusting when appropriate.
. Processed payments in an orderly fashion.
PROFESSIONAL
MEMBERSHIPS
. Registered Mental Health Counselor Intern, license number IMH10043
TECHNOLOGY
SKILLS
. MS Word
. MS Excel
. MS Outlook
. MS PowerPoint
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate