Customer Service Manager

Asma Siddiqui

** ***** ***.

Attleboro, MA *****

Home: 508-***-**** Cell 508-***-****

**********@*****.***

SUMMARY

Customer Service\Front Desk with over 7 years experience. Areas of

Expertise include hotel front desk experience at Hilton 4 star property

and Soft Hotel

property management system. Proven ability to ensure guest satisfaction,

reliable,

present a professional appearance to guests, along with verifiable

references.

Strong communication, interpersonal and teamwork skills. Fluent in English,

Hindi

Urdu and Punjabi.

"Asma's upbeat and enthusiastic energy is contagious; organized, and

professional

and has gained a reputation for being a quick learner who thrives on new

challenges.

I believe would be an asset for any organization"

Jay Visnjic, General Manager of hotel

WORK EXPERIENCE:

HAMTON INN & SUITES

Warwick, RI

Front Desk Agent

July 2012 to Present

. Oversee the front desk office operations in the absence of the front

office manager.

. Train new employees.

. Make and confirm Groups reservations.

. Keep track of guest satisfaction scores and work towards increasing

departmental and over all guest satisfaction.

. Greet guests immediately upon arrival, register and assign guests to

their rooms.

. Provide welcome folders containing room keys, certificates, coupons as

appropriate.

. Compute bills, collect payments and handle cash .

. Close out guest accounts at the time of check out . In the event of

dissatisfaction negotiate and compromise revenue allowances.

. Make employee schedules.

. Oversee shuttle drivers.

. Run the daily reports.

. Balance house when in negative.

. Also sometimes assist in the sales department.

. Certified in sales and management revenue on ONQ.

CARDIS FURNITURE.

Attleboro, MA

Front Desk

November 2006 to July 2012

. Maintain cash register and handle cash, process payments

. Answer phone queries

. Handles tasks like posting payments accurately and efficiently and

schedules

deliveries

. Responsible for handling and resolving issues on customer accounts

. Ability to perform tasks with minimal supervision with sound decision

-making skills

. Good knowledge of calculating amounts and figures

. Strong communication and ability to work under pressure and meet

deadlines

AMBIENCE BOUTIQUE:

Wembley, London

Owner / Designer

1999 to 2001

This was a passion and great experience for me to own my Boutique.

I designed made to measure garments for customer needs, did fashion

Shows got to meet many celebrities and work with them.

COURTS - CO-OPERATE OFFICE Wembley,

London

Front desk

1988 to 1999

Processing orders

Processing and taking payments from customers

Financing for customers

Resolving customers' complaints

Answering phone calls

Managing accounts

PROFESSIONAL TRAINING & EDUCATION:

Rate & Inventory Management ONQ

Warwick, RI

Hampton Inn & Suites

2013

JOHN KELLY

London, UK

A- Levels

1995 to 1997

Graduated High School

1995

HOBBIES AND INTERESTS:

Love to read, exercise, cook, keep my self busy as possible,also volunteer

At my kids schools ..

.

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