Customer Service High School

Clamelie Previlon

***** ****** ****** ***** *******, Fl 32825 407-***-****

************@*****.***

Objective To obtain a challenging position where I can use my education,

leadership, and creative talents to contribute to your

organization

Experience

Check Cashing Store, Orlando, FL

10/2004-04/2007

Ace Cash Express, Orlando, FL

05/2007-10/2007

Circle K, Orlando, FL Loan Specialist/Customer Service

06/2003-09/2004

. Reviewed documents such as income, debt, and credit history

. Determined if applicant met establishment standards for further

consideration, followed manual and used calculator

. Answered applicant's questions and asked for signature on

information authorization forms

. Received checks and cash for deposit, verified amount, and

examined checks for endorsements

. Cashed checks and pay out money after verification of signatures

and customer balances

. Entered customers' transactions into computer to record

transactions, and issued computer-generated receipts

. Ordered daily supply of cash, and counted incoming cash

. Balanced currency, coin, and checks in cash drawer at end of

shift, using calculator, and compared totaled amounts with data

displayed on computer screen

. Explained, promoted, and sold products/ services, such as

traveler's checks, savings bonds, money orders, and cashier's

checks

. Opened new accounts, also accepted utility bill and loan

payments

Wyndham Resort, Orlando, FL Front Desk Operator 11/2002-

06/2003

. Greeted, registered and assigned rooms to guests

. Issued room key and escorted instructions to bellhop

. Stamped, sorted, and racked incoming mail and messages,

transmitted and received messages, used telephone/switchboard

. Answered inquires pertaining to hotel services; registered

guests, shopping, dining, entertainment, and travel directions

. Kept records of room availability and guests' accounts by

computer

. Computed bills, colleted payments, and made change, such as

room, food, liquor, or telephone, to ledger, using computer

. Took care of customers by investigating complaints regarding

housekeeping and alerted the loss prevention officers

Mc Donald's, Orlando, FL Cashier

05/1999-11/2002

. Requested customer order, recorded order, and compute bill

. Selected requested items from serving/ storage areas and

assembled items on serving tray or for takeout

. Received payment and gave change and receipts back to customers

. Cooked and prepare food, served customers, and maintained

orderly eating/ serving areas

SunTrust Bank, Account Specialist

10 / 07 - 07/2012

. Answer phones professionally

. Respond to customer inquiries

. Research required information using available resources

. Handle and resolve customers complaints

. Provide customers with products and services information

. Enter customer information

. Process orders, forms and application

. Identify and escalate priority issues

. Route calls to appropriate resources

. Follow up customer calls where necessary

Valencia College Full Time Student.

07/2012 - 04/2013

Education

Valencia College, Orlando, FL

General Studies

Associates Degree

May /2013

Oakridge High School, Orlando, FL

Diploma

May/2005

Languages :I speak, read, and write in English and Creole

Computer Skills : Microsoft Works,Internet Explorer, Excel,

Power

Power Points, Outlook,

Photoshop. Proficient at

researching required

information.

Typing Skills : 40 wpm

Contact this candidate