Customer Service Assistant

*** ********* *** 502-***-****

Shepherdsville, KY 40165 ********@***.***

Marianne Hyden

Objective To obtain a position within a corporation, in which I can utilize my skills and abilities to my highest

potential, while continuing to grow and aspire within.

Summary of September 2012 – February 2013 Humana Inc. Louisville, KY

Qualifications Medicare Disenrollment Specialist

Receipt of written/verbal requests to terminate members’ plans. Manually keying of

terminations/cancellations into Customer Interface program. Researching of members

account history for special elections qualifying them for termination. Applying technical

expertise for resolving customer problems. Researching and processing disenrollment for

members in a timely manner. Maintaining quality and production standards on a daily basis.

Use of Guidance Care Portal, Customer Interface, Marx, Customer Number Grids, FastApps,

Humana Image Viewer, Spidar and Mentor in making day to day operational decisions.

May 2003 – October 2011 Fidelity Automotive Group Jeffersonville, IN

Clerk/Accounts Receivable

Daily execution and reconciliation of accounts receivables, company deposits, customer service,

and administrative duties including correspondence and databases. Managing of dealer

floor-plans, analyzing vehicle return records, notary, title clerk work, responsible for all

records and forms sent to the Internal Revenue Service for dealers and individuals.

February 1998 - September 1999 Hilliard Lyons Trust Dept . Louisville, KY

Administrator I

* Responsible for analyzing client accounts, assisted clients in person and by phone, problem

solving, maintained client files and payment schedules, correspondence, managed charity

fund files, administrative duties for portfolio managers including, correspondence, mailings,

databases.

May 1995 - February 1998 Willamette Industries Louisville, KY

Executive Assistant

* Responsible for all administrative correspondence, databases, formation of company charts

and records, assisted Human Resource Manager with company files, maintained employee

health insurance, life insurance, new employee training, workers compensation. Assistant

Local Site Administrator for IT Department.

Certified Nursing Assistant Training

Education

May 28, 2013 – June 28, 2013, Red Cross, Louisville, KY

Scheduled to take State Test in July or August 2013

August 2001 - May 2003 Ivy Tech State College Sellersburg, IN

Associates Degree in Computer Information Systems

Graduated with honors, member of Phi Theta Kappa Honor Society

Hobbies I enjoy drawing, writing, reading, singing and spending quality time with friends and family. I am

very creative and take pride in learning new things

Skills CPR certified, certified taking vital signs, trained in all CNA duties. Completion of clinicals at

Episcopal Church Home in Louisville, KY. Advanced in Microsoft Office programs including, Excel,

Word, and PowerPoint. Other programs include; Guidance Care Portal, Customer Interface,

Marx, FastApps, Humana Image Viewer, Spidar, Mentor, QuickBooks, Access

References Upon request

*Note: October 2011 – September 2012 I was unemployed in order to care for my Mother who was terminally ill . Laid off

in February 2013 from Humana.

Contact this candidate