Executive Administrative Assistant/Marketing & Technical Communication

Dear Hiring Manager:

As your client company’s new employee, I would bring the following:

Acumen;

Broad, hands-on business experience from healthcare to manufacturing and higher education;

Creativity that reflects “inventiveness to infinity”;

Document control;

Editing and writing for clarity and consistency;

Fine-tuned prowess creating and tailoring winning proposals;

Great project management involving multiple contributors and SMEs;

History of audit and compliance work in regulated environs; and

Initiative.

I proudly earned my B.A. in Communication from the University of Michigan. Conscientious

and organized, my work is exemplary, professional and accurate.

If my professional skills and strong work ethic make me a good fit for your client company, I

welcome the opportunity to discuss this position with you in person.

Sincerely,

Laura Otto Phillips

CAREER OBJECTIVE

Full-time, permanent position in which I will contribute my diverse business skills, including

superb administration and project-management, and writing and editing capabilities; challenging

work that allows me to help others and requires a balance of both teamwork and self-motivation.

FUNCTIONAL SKILLS

- Analytical prowess

- Attention to detail

- Ability to manage multiple priorities

- Excel, Word, PowerPoint, Visio, Acrobat, Plexus ERP, Quicken product line from Intuit

EMPLOYMENT HISTORY

Baldrige Examiner, Michigan Quality Council, January 2013 to Present (volunteer position)

- Appointed to examine & rate applicant companies for Performance Excellence Award.

Document Control Coordinator, January 2011 to June 2013

Xoran Technologies, Inc., Ann Arbor, Michigan

- Established & maintained medical manufacturing documentation per FDA & ISO standards.

- Subject Matter Expert on document control/records management during 3rd party audits.

- Controlled engineering design project (DMR, DHF) & Quality System procedure documents.

- Administered the change process with strict adherence to procedure.

- Implemented best practices for Document Change Orders and Engineering Change Notices.

- As CAPA owner, used root-cause analysis; measured objective evidence, verified effectiveness.

- Provided dashboard metrics data for Management Review.

Administrative Project Coordinator, 2005 to 2010

University of Michigan, Ann Arbor, Michigan

- Assisted over 40 faculty by administering finances, supporting research, teaching and service.

- Conducted event planning, marketing and publicity; assisted PhD recruiting, travel, catering.

- Created/edited manuscripts, journal articles, textbooks, syllabi, course workspaces, exams.

- Prepared and reconciled Pcards, expense reports, POs, non-PO vouchers, journal entries.

- Ran SQL queries (Business Objects); surveyed faculty with Qualtrics.

- Lead administrator, registrar, financial analyst for professional world conference in Japan.

Freelance Communication Consultant, Self-employed, Southeast Michigan, 1997 to 2005

- Employed as Executive Director of the Milan DDA (Downtown Development Authority).

- Acted as media/press relations consultant to a U.S. congressional candidate.

- Performed administrative/marketing support for a residential construction company.

- Created and edited technical engineering PowerPoint presentations for automotive supplier.

Marketing Manager, St. Joseph Mercy Hospital System, Ann Arbor, Michigan, 1994 to 1997

- Controlled $300 thousand budget.

- Created, purchased and placed marketing, from print ads to radio infomercials.

- Established and enforced corporate ID standards pending imminent JOA.

Marketing Coordinator, Blue Cross & Blue Shield United, Milwaukee, Wisconsin, 1988 to 1994

- Reviewed legal contracts with employer groups and professional associations.

- Responded to all RFPs & RFIs; produced position papers on acquisitions & joint ventures.

- Selected by President as Employee of the Quarter.

- Prepared successful submittal for Governor's Business Quality Award & ensuing publicity.

AWARDS

Employee of the Quarter as selected by President for acquiring the Governor‘s Quality Award.

Employee of the Year nominee for dedication to quality and service (nominated by Faculty).

EDUCATION

Bachelor of Arts in Communication, University of Michigan, Ann Arbor, Michigan

L.B.J. Congressional Internship, United States Congress, Washington, D.C.

- Researched pending legislation, resolved constituents' problems with federal agencies.

- Hired as full-time District Representative, worked 3 years in Washington & the district.

PROFESSIONAL ASSOCIATION

ASQ American Society for Quality, Ann Arbor chapter

OTHER ACTIVITIES

Usher, Detroit Opera House, Michigan Theater, and UM School of Music, Dance & Theater

Donor, American Red Cross Unrelated Bone Marrow Donation Program

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