Administrative Assistant Customer Service
Resume:
Carol C. Diaz
Cell: 305-***-**** or 305-***-****/ Home: 786-***-**** email:****************@*****.***
***** ** ***** ***, *****, Fl 33177
Job Objective: To obtain a position in a company that allows me to utilize the skills that I have obtained
throughout the years of experience in order to grow and thrive in a fast paced environment.
Qualifications: Detail oriented, positive, outgoing, fast paced learner, timely, team builder, motivated,
able to complete tasks in a timely manner, creative
Career Experience:
Self Employed: Freelance Administrative Assistant/Bookkeeper Phone#:305-***-****
December 2010 – Present
Provide complete Personal and Administrative Assistant support to small business owners in their home offices. Duties
include receipt and distribution of mail, filing, tracking funds in excel spreadsheets (donations for non charitable
companies), answering incoming calls, scheduling appointments, arranging travel schedules, other duties as assigned.
This is a freelance position within Miami Dade County. Travel 75%+ of the time.
Administrative Assistant/Bookkeeper to Senior Pastors The Oasis Church at Christian Family
Worship Ctr.
Supervisor: Rev. Dr. James K Mercer
August 2009 October 2010 Homestead, FL Phone #:305-***-****
Provide complete secretarial and administrative support to Senior Pastors including composing and typing all
correspondence (i.e. memoranda, letters, reports, creating and maintaining filing systems, answering incoming calls on
a multi line telephone, scheduling appointments, making travel arrangements for incoming ministers). Maintaining clear
communications with Department Heads/Leaders of all in house ministries on a monthly basis. Light preparation for
bank deposits. Update biographic records on a 200 member congregation. Handle trouble calls for chaplains, pastors
and facilities. Handle incoming calls to the church’s main line. Greet all visitors to the office, including but not limited to
donors, Board of Director members, members and vendors. Order office supplies. Schedule volunteers for special
events, and ongoing events on a weekly basis. Update member’s directory listing. Sort and distribute incoming mail and
prepare outgoing mail for pickup. Create, and track first time visitor’s letters and follow up. Responsible for creating,
updating and maintaining church website and managing the online broadcasting channel. Creating DVD’s and CD’s of
all events, concerts and conferences for in house ministries and visiting ministries. Additional duties as assigned.
Administrative Assistant University of Miami
May 2005 – May 2009
Administrative Assistant to Director of Operations UM Division of Univ. Advancement
Supervisor: Rhonda VanderWyden
Carol C. Diaz
Cell: 305-***-**** or 305-***-****/ Home: 786-***-**** email:****************@*****.***
11925 SW 188th Ter, Miami, Fl 33177
August 2008 May 2009 Coral Gables, FL Phone #: 305-***-****
Promoted into this position after years of employment in Development Services Department providing the University
with data entry and clerical functions including providing complete secretarial and administrative support to the Director
of Business Operations including composing and typing all correspondence (i.e. memoranda, letters, reports, creating
and maintaining filing systems, answering incoming calls on a four line telephone, scheduling appointments, making
travel arrangements). Logging and batching donor checks that come to the office of Advancement in preparation for
bank deposit. Update biographic records, including changes from gift processing. Handle trouble calls for System
Services, mobile phones and facilities. Handle incoming calls to the Division’s main line. Greet all visitors to the office,
including but not limited to donors, Board of Trustee members, UM Administrators and vendors. Draft budgets, manage
and reconcile expense accounts, prepare and track Budget Expense Reimbursement Forms, Purchase cards, order
office supplies, use Financial Reports System, and DMAS. Facilitate the enlistment and payment of University wide
CASE membership. Update division’s campus directory listing. Sort and distribute incoming mail and prepare outgoing
mail for pickup twice daily. Prepare yearly vacation schedule. Prepare staff class schedule. Order and maintain office
and refreshment supplies, additional duties as assigned.
(Financial & Donor Support) Development Services Data Clerk UM Development Services Dept.
Supervisor: Mary Prats
August 2006 Aug 2008 Coral Gables, FL Phone #:305-***-****
Responsibilities include posting donations below $1,000 to the University Donor Database (DUR) of the following tender
types: cash, checks, credit cards, stocks, wire transfers, direct deposits, memos, grants, gifts in kind, and newly created
athletic tenders. Perform biographic data updating; as well as weekly and monthly data management clean ups to
ensure the integrity of the database information. Serve as back up credit card processor. Generate tax receipts manually
when needed. Assist in the training of new Development Data Clerk. Knowledgeable about the many manual process
and procedures for development services that are required for efficient and accurate data entry into the University’s Gift
Processing Database. Full Time Temp Office Assistant University of Miami Supervisor: Corlis Robinson
May 2005 – August 2006 Miami, FL Phone #: 305-***-****
Responsibilities include office knowledge and good communication skills. Assignments have included:
1. The Institute for Cuban and Cuban American Studies in the launching of The Cuban Family History and Genealogy
Project under the supervision of Jorge Piñon (project director) from 1/2006 to 4/2006.
Supervisor: Jorge Piñon / tel. 305-***-****
2. The Sociology Department as office assistant from 4/2006 to 2007
Supervisor: Carolyn Mackiewicz / tel. 305-***-****
Administrative Assistant/Bookkeeping & Dispatcher: TipTop Landscaping Supervisor: Joe Porter
Carol C. Diaz
Cell: 305-***-**** or 305-***-****/ Home: 786-***-**** email:****************@*****.***
11925 SW 188th Ter, Miami, Fl 33177
July 2005 January 2006 Miami, FL Phone #:
Responsibilities included multitasking between the landscaping, irrigation, construction and mechanic departments
organizing and executing the operations from the head offices. Answering multi line phones, filtering calls, mailing, filing,
putting together schedules for a fleet of 50+ employees; dispatching and tracking the fleet, purchasing construction and
landscaping materials (statewide) and coordinating the deliveries to the jobsites to guarantee the execution of jobs
under deadlines for inspection, maintaining inventory of the fleet, as well as the service department’s inventory on parts
and service including fuel tracking. Tracking weekly payroll hours for 50+ employees.
Assistant Publisher: B CitySmart Publications Supervisor: Brigitte Baroukh
2002 – 2003 Miami Beach, FL Phone #:
Responsibilities included answering phones, mailing duties, customer service, and public relations, managing a team of
publication staff, such as graphic directors, photographers, editors, writers, and account executives. Plan and manage
corporate and social events, create presentation packages both corporate and media related, conducting online &
offline research, light writing and editing.
Skills:
● Website design and hosting experience (Joomla, PHP, MySQL, CCS, CMS, Photoshop, Flash)
● Extensive knowledge in Multi media production. (Including soundboard systems, projectors, film
recording and sound recording hardware and software, Protools, Premiere, Pinnacle).
● Experienced in processing and updating financial systems for non profit organizations for year end tax
purposes.
● Computer literate including experience with Raiser’s Edge, MS Office 2003 & 2007 (PowerPoint,
Access, Excel, Word, Outlook) and Vista, QuickBooks Professional, ACT!, Adobe (Illustrator, Photoshop,
Premiere, Acrobat), Adobe CS3 Suite, Adobe Premiere, Pinnacle Studios, internet research.
● Office skilled: filing, answering multi line phones, creating reports, inventory, customer service, mailing,
purchasing, exceptionally detail oriented.
● Able to create professional company presentations on CD and DVD, from pictures or video.
● Bi lingual: Spanish & English (written and oral).
● Transcribing experience.
References:
Carolyn Almonte – Designer and Owner of ZsaZsa Fashions – Friend for over 2 years – 305-***-****
Shirley Gay – Retired School Teacher – Known over 5 years (Mentor) – 305-***-****
Carol C. Diaz
Cell: 305-***-**** or 305-***-****/ Home: 786-***-**** email:****************@*****.***
11925 SW 188th Ter, Miami, Fl 33177
Helen Alspaugh – Director of Ministry School in Miami – Known over 5 years (Mentor) – 786-***-****
Pastor James Mercer – Pastor Oasis Church Homestead – Known over 5 years (Old Boss) – 305-***-****
Contact this candidate