Customer Service Insurance

Geraldine Robinson

**** **** **** * Columbus, OH 43224 * 614-***-****

**********@*******.**.***

Banking 3+years, bill pay, back office, collections, recovery, high volume call center,

multi-line phone system, avaya, ms office, excel, powerpoint, word, microsoft,

windows explorer, outlook, peoplesoft, mainframe, iex schedule viewer, maintain queue, excellent listening, verbal, written, interpersonal skills and oral skills.

Insurance professional 10+years, outside/inside multi-line claims, detail oriented,

investigation, determine policy coverage, evaluate, liability, service the needs of

agents, policyholders, third party, injury, property damage, subrogation, arbitration,

legal, mainframe, people soft, microsoft office and paperless inventory control in a high volume environment

Education and Training

Columbus State Community College

Columbus, OH-Business Management Business degree in process

Professional Experience

Fiserv

Dublin, OH October 2012 to Present

Customer Service Associate

Abm Janitorial March 2012-November 2012

Columbus, OH

JP Morgan Chase

Westerville, OH January 2010 to August 2012

Collections and Recovery Representatives

America Family Insurance

Westerville, OH January 2000 to October 2011

Senior Desk Claims Adjuster

Grange Insurance Company

Worthington, OH January 1989 to December 2010

Field Casualty Claims Adjuster

Crawford Risk Management January 1980 to December 1988

Columbus, OH

Field Casualty Claims Adjuster

References/Provided upon request Activities & Interest:Bowling/Travel

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