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Manager Customer Service

Location:
Duluth, GA
Salary:
55,000 to 65,000
Posted:
July 01, 2013

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Resume:

MIKE WESTERMEYER

**** ****** **** ****

Suwanee, GA 30024

479-***-****

abz4y4@r.postjobfree.com

WORK HISTORY

United Soft Plastics 12/12 to present

Warehouse and Inventory Coordinator

Responsibilities Include staging of Raw Materials for Production, receive incoming

material and verifying count. Enter all receipts into Quick Books. Perform daily cycle

counts on RM and FG to confirm and keep an accurate inventory. Review weekly

inventory usage with Operation Manager to maintain min/max levels for production.

Kerusso, Inc. 12/10 to 11/12

Distribution Manager

Responsibilities include directing, planning, assigning and monitoring all activities

related to receiving, stocking, order picking, packing, shipping and freighting in

accordance to company procedures and customer’s routing guides. Maintained daily

KPI’s, and also reviewed the reports monthly with Leadership Team. Trained warehouse

associates on company ERP system. Performed weekly cycle counts using RF scanners to

ensure an accurate YEPI. Enforces set company policies and procedures pertaining to

Shipping personnel. Ensures all customer returns are received and processed in

accordance to company Returned Material Authorization (RMA) processes. Participate in

soliciting and reviewing best freight rates and contracts.

Carries out leadership responsibilities in accordance with company policies, procedures,

safety, and applicable laws. Responsible for interviewing, hiring employees, planning,

assisting and directing work: appraising performance: disciplining employees, addressing

complaints, and resolving problems.

Finishing Supervisor 7/07 to 12/10

Responsibilities include overseeing a crew of up 8 employees

to provide a finished product per customer specification to our

Shipping department for delivery.

Other duties include ordering and maintaining supplies for both

Finishing and Production.

When Production Supervisor is absent my duties also include

filling in and to sign off on all jobs being manufactured.

EAGLE FLIGHT GOLF, PHOENIX, AZ. 4/02 to 5/07

SHIPPING COORDINATOR

POSTAL & PACKAGING DEPOT, SCOTTSDALE, AZ. 1998 to 3/02

OWNER / MANAGER

Daily operations including customer service, cashier, sorting mail, inventory control,

accounting / sale reports, USPS, UPS and FedEx shipping, receiving and package tracking.

CCL LABEL, PHOENIX, AZ. 1986 to 1998

SHIPPING COORDINATOR

Filled customer orders with proper product and quantities. Packaged materials to prevent

damage during shipping. Shipped products by best method if carrier not designated by the

client.

Designed, developed and installed an inventory release system to warehouse and ship

client parts according to their specifications.

Helped on implementation team to install AS400

Excellent safety and attendance record.

Trained 20 employees in shipping and packaging.

Selected by management to participate in a rules team.

Generated computerized bills of lading

Very hard and dependable worker. Flexible, always available for extra

or different work.

FINAL INSPECTION LEAD 1986 to 1988

CARNATION TRANSPORTATION, ST. JOSEPH, MO 1980 to 1986

TRUCK MAINTENANCE

Responsible for maintaining a fleet of 50 trucks

EDUCATION / CERTIFICATION

Central High School, St. Joseph, MO Graduated 1982

Hillard Tech School - Building Trades Certified

Paradise Valley Community College - Sales and Marketing 1 year

Fork Lift Certification Completed



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