Customer Service Manager
Resume:
Jonathan Melito
**** ******* **., **. ********, NJ 08742
Profile Accomplished manager in the hazardous waste disposal service
industry on both the project management and operation management
level. Effective problem solver with the ability to grasp new
concepts quickly as well as create solutions that produce positive
results for both the company and the customer. Skilled at identifying
and nurturing key strengths in personnel resulting in increased
productivity and growth.
Professional Clean Harbors, Inc., August 2012 - May2013
Operations Manager - Newark NJ Service Center
. Successfully manage the Newark NJ office and all associated personnel
(20+ employees)
. Ensure all employees and operations are in compliance with Federal,
State and Company regulatory requirements.
. Implement monthly safety meetings in order to ensure a safe workplace
and meet OSHA, company and personnel objectives
. Broaden profitability and growth with all business lines within the
region through business development and personnel growth and
development
. Responsible for all daily operations of the technical services
division, staffing, supply inventory and ordering, discipline,
training, and regulatory compliance of the facility and all vehicles
. Manage upper levels of customer service and interaction as well as
billing process goals
. Interview and hire new employees and conduct job assessments of all
employees
. Conduct Root Cause Analysis and Management Team Investigations for all
injuries and incidents
. Routinely manage large Household Hazardous Waste events consisting of
up to 30+ personnel
Clean Harbors, Inc., April 2002 - August 2012
Onsite Program Manager - Merck & Co., Rahway
. 10+ Years experience with Clean Harbors as Program Manager at Merck &
Co, Inc, Responsible for all Clean Harbors activities and programs at
Merck & Co. Inc., Rahway, NJ
. Track and manage facility wide waste generation, storage and disposal
as well as schedule transportation and loading for outgoing wastes as
needed
. Manage and coordinate the efforts of up to 15 Clean Harbors onsite
employees
. Manage the development, implementation, and routine updating of health
and safety plans, contingency plans, and emergency procedures
. Develop and implement SOP's, and Job Hazard Assessments
. Administer and track RCRA and OSHA monthly training
. Responsible for accurate and timely submittal of invoices
. Interact with the customer on all levels of High Hazard chemical and
cylinder evaluation and pricing.
. Oversee and conduct inspection audits to include inspections of
staging, accumulating and storage areas (90 day, satellite and Part B)
to ensure compliance and good housekeeping
Safety Kleen, Inc., July 2001- April 2002
Onsite Field Chemist - Merck & Co., Rahway
. Maintain a strong and positive working relationship with the customer.
. Perform routine duties on a daily basis, including: drum shipment
preparation, labpacking, chemical pickups, waste characterization and
profiling
1. Assume responsibility for cylinder shipments, high hazard, and other
various special waste disposal projects
Safety Kleen, Inc., Feb. 2000 - July 2001
Account Specialist (Customer Service Rep)
. Consistently upheld positive customer interaction with Safety Kleen,
including: waste approvals, pricing, scheduling, invoicing, and issue
resolution
2. Coordinated waste stream approvals by reviewing, completing, and
monitoring profile submittals
3. Prepared competitive quotes and bids through researching various
disposal options
Monmouth County Health Department, Sept. 1999 - Feb. 2000
Hazardous Waste Operations Technician (Household Hazardous Waste Program)
Safety Kleen, Inc. (formerly Laidlaw Environmental Services, Inc.) Jan.
1998 - Aug. 1999
Senior Field Chemist
Education Millersville University (Millersville, Pennsylvania)
Bachelor of Science in Environmental Biology
Certification 40 Hour HAZWOPER - 29 CFR 1910.120(e) training with
current 8 hour OSHA update
Annual RCRA training
Advanced RCRA Training
Respirator fit tested
(Former U.S. Merchant Marine Officer - Captain's License - 100 Ton -
Masters Near Coastal)
Can operate fork lifts, heavy trucks, trailers, and boats.
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