Customer Service Manager
Resume:
Cassandra M. Frazier
*** ******** ****** ******* **** Allen, VA 23059 Home: 804-***-****
Cell: 804-***-****
F abz3um@r.postjobfree.com
Objectives
I am an administrative support professional offering versatile office management skills and
p roficiency in M icrosoft Office programs. I desire to continue my career with an organization that will
u tilize my management, supervisory and administrative skills to benefit mutual growth and success.
E xperience
May 2009-August 2011
Caring Companions
R ichmond, VA
Private Caregiver
Maintained the day to day care of the client but not limi ted to bathing, dressing, shopping,
cleaning, errands, meal preparations.
Would accompany the client on walks, established a companionship with the client.
Gave organizational assistance as needed and requested by the client.
Hospice care when needed by the family.
September 2007-April 2008
Quality Stone Veneer
Chester, VA
Operations /Office Manager
Managed the day to day operations of the office.
Managed the logistics sales for the company.
Received account receivables/payables.
Prepared contracts and/or proposals for customers.
Proven ability to use computers for word processing, spreadsheet, database management, and
other applications.
Thorough understanding to complete forms in keeping with company procedures.
Proven ability to communicate general information in an accurate and customer-friendly way.
Dedicated and careful-H igh level of correctness and strong attention to detail.
January 2006-May 2006
Desktop Training Solutions
R ichmond, VA
1
Cassandra M. Frazier
564 Virginia Center Parkway Glen Allen, VA 23059 H ome: 804-***-**** Cell: 804-***-****
abz3um@r.postjobfree.com
Office Manager / Administrative Assistant
Managed the day to day operations of the office.
Ability to communicate general information in an accurate and customer-friendly way.
Scheduled appointments for President.
Provided data entry, filing, faxing of company documents as well as letters of intent.
Ability to use computers for word processing, spreadsheet, database management, and other
applications.
Knowledge of web based searches.
Trained new associates on the computer.
January 2004-October 2005
E &R Sales
M idlothian, VA
Customer Service Manager
Maintained accounts that were in excess of a million dollars.
Helped in the hi ring process.
Provided monthly and weekly reports as needed.
Maintained company payroll.
Ability to use computers for word processing, spreadsheet, database management, and other
applications.
Provided data entry, filing, faxing of company documents.
Customer orders maintained in computer.
Ability to communicate general information in an accurate and customer-friendly way.
January 1997 - January 2001
T rugreen Chemlawn
Melville, NY
Office Manager
I nte rviewing
data entry
accounts receivable
2
Cassandra M. Frazier
564 Virginia Center Parkway Glen Allen, VA 23059 Home: 804-***-****
Cell: 804-***-****
F abz3um@r.postjobfree.com
payroll branch employment coordinator
month-end and weekend close branch,
accounts receivable
accounts payable
weekly and monthly accounting reports,
E xcel
P/L Reports
customer service
P rofessional Education
2008 to 2012
John Tyler Community College Chester, VA
A.S. Degree in Human Services/General Studies
2002 to 2003
Bryant & Stratton College Richmond, VA
Business
1988 to 1989
Mor r isville Agriculture & Technical College Mor r isville, NY
Accounting/Business
Special Skills
Ability to work with several operating systems including:
W indows (Excel, Word, PowerPoint, Access and Outlook)
AS/400 System
M vs Computer System
CPR Certified
Certified Doula
QuickBooks
QuickBooks Point of Sale 10.0
Academic Education
1984 to 1988
Oxford Academy Oxford, NY
3
Cassandra M. Frazier
564 Virginia Center Parkway Glen Allen, VA 23059 H ome: 804-***-**** Cell: 804-***-****
abz3um@r.postjobfree.com
General Diploma
References
References are available on requests
4
Cassandra M. Frazier
564 Virginia Center Parkway Glen Allen, VA 23059 Home:804-***-**** Cell: 804-***-****
abz3um@r.postjobfree.com
Contact this candidate