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Sales Customer Service

Location:
Chapin, SC, 29036
Posted:
July 01, 2013

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Resume:

Virginia "Jenny" M. Shuler

*** ******** ****** ******

Chapin, SC 29036

803-***-****

abz3t4@r.postjobfree.com

Professional Experience

September 2012- Present CertaPro Painters & Decorators

Columbia, SC

Territory Sales Representative

. Formally trained in Scientific Analysis with respect to Compliance and

guidelines as they relate to High/Low VOC's due to Doctor's offices,

Hospitals, and Assisted living Requirements

. Solely responsible for developing and managing a NEW territory with a

tremendous "learning curve" with very little, if any, Brand Awareness

. Created the Business Plan/Budget, Long Range Sales goals that are

incorporated into the Weekly GS&R process which allows for any

adjustments in the Sales plan deemed necessary

. Developed a Spreadsheet that tracks/documents(Similar to

Salesforce.com) every Communication made, documentation of dialogue,

"Next Steps" action to be taken, Change of Contact information, when

to schedule next follow-up that I provide in a weekly report to the

Company President

. Accountable for every aspect of the territory from beginning to end

such as: Pre-Sale calls and or emails, scheduling, accurately

maintaining company records- expenses, budgets, samples provided, and

building a pipeline

. Utilizing entire sales process by pre-sales calls which start the

rapport building relationship immediately, thus, providing the

opportunity to collect more needs based information, ultimately

creating a platform for key brand messages to be re-iterated thereby

asserting a very strong close on every call

February 2012-July 2012 Lowe's

Newberry, SC

Customer Service Representative

May 2005-Feb 2010 Southern Environmental Services of SC, LLC

Columbia, SC

Vice President of Sales and Marketing - South Carolina

. Established and nurtured Commercial, Collegiate, and Industrial

relationships, therefore, producing an ongoing referral system

. Cold called and canvassed healthcare professionals to distribute

environmental brochures in order to educate Physicians and indirectly

their patients, therefore "making a positive difference" in the

patients lives, and ultimately placing the Physician's in a superior

and knowledgeable position

. Identified, purchased and managed all forms of media advertising with

respect to relevant campaigns

. Designed, Merchandised and Presented with Trade Show booths for local,

state, and southeastern promotional events

. Created and maintained strong relationships with Distributors,

Construction industry, and Residential customers

. Developed and implemented the Sales/Marketing plan for Asbestos

Abatement and Mold Remediation across the State of South Carolina

. Practiced "Concept Selling" and "Consultive Selling" Techniques from

Industrial accounts to homeowners

. Increased sales from $250,000 in 2005 to $1,800,000 in 2008, by

conducting training for the Real Estate market with respect to home

inspections and mold as well as a very aggressive bidding process to

secure long term projects

. Initiated Sales Goals to existing accounts for referrals as well as

consistently exceeding sales goals established to increase market

share

Jan 1997-Apr 2003 Superior Services HVAC

Columbia, SC

Co-owner

. Initially, sold HVAC Equipment/Services to Industrial, Commercial, and

Residential Contractors. Once successfully established, penetrated the

Remodeler's industry and customer Retro-fit market as well

. Successfully promoted Superior Services products/services in a

professional manner at Trade Shows, Seminars, and Conventions

. Created Marketing collaterals and conducted ongoing training for the

Construction and Real Estate industry

. Stayed abreast of market trends and competition's share so as to

adjust business plan accordingly

. Developed Sales and Marketing strategies geared towards the

residential, commercial and industrial markets.

Mar 1996-Jan1997 Woodcreek Farms, Inc.

Columbia, SC

Sales and Marketing Consultant (Short-term

Contract)

. Formulated Sales and Marketing Strategy for upscale golf community by

targeting a specific demographic group

. Lead creative team in the design layout of all amenities based on

focus groups, market analysis and demand

. Orchestrated a full scale Advertising campaign both locally and

regionally while incorporating all types of mediums

. Secured and synergized a team of reputable custom builders to provide

the quality product, price points, and established demographic that

would ensure sales goals met/exceeded

Sep 1994-Oct1995 Shumaker Homes

Columbia, SC

Marketing Consultant

. Interpreted housing market based on sales trends both geographically

and within price points as it relates to land acquisitions

. Created a team of experts, engineers,architects, builders, and

realtors to design the perfect product mix with respect to market

demand and analysis

. Trained all professionals involved to achieve optimum sales growth

. Designed all advertising materials to maintain continuity throughout

the promotional campaign

May 1987-Mar 1994 The Mungo Company

Columbia, SC

Executive Marketing Director

. Established company's first Marketing Department to manage and oversee

20 + Communities

. Developed, sold and executed the 1st CO-OP advertising campaign for

the homes division and their suppliers which ultimately increased

sales directly and indirectly(suppliers) because of brand awareness

. Grew company home sales from 200-350 annually within an 18 month

period of time while the development division increased annual lot

sales to 475 annually and positioned The Mungo Company as the largest, privately owned home builder in S.C. in 1989,1990,1991,1992,and 1993

. Through relationship building and a savvy public relations campaign as

well as conducting seminars, focus groups, and trade shows, I

increased external Realtor sales from 24% to 65% within 12 months

. Established the Sales and Marketing Council of Greater HBA

. 1990 Marketing Director of the Year -Regal Awards

. 1991 Chairwoman of the Sales and Marketing Council that two associates

and I and established in 1989

. 1992 Chairwoman of the Tour of Homes-"Columbia's Largest Open House"

BS- Business and Marketing, Minor

Concentration in Psychology

Francis Marion University, Florence, SC - May 1982

Alpha Kappa Psi Business Fraternity Member - May 1980

Girls Tennis Team 1979-1980

Post Graduate Studies-Marketing

University of South Carolina, Columbia, SC 1990

SPORTS South Florence High School

Girls' Tennis Team 1976-1978

Cheerleading Team 1975



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