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Customer Service Quality Assurance

Location:
Greenwood, SC, 29646
Salary:
14.00
Posted:
July 01, 2013

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Resume:

MARK L CHILDS

*** ****** **

GREENWOOD, SC *****

864-***-**** (H) 864-***-**** (C)

Email: abz34y@r.postjobfree.com

PROFILE:

Results-driven manufacturing professional with more than 17 years of

supervisory/management experience seeking career advancement within dynamic, high-growth

organization that welcomes initiative, dedication and excellence in consistently meeting

business objectives.

Ability to complete precision work to exacting technical specifications.

Highly reliable, self-motivated and focused on achieving tasks to highest standards for accuracy

and safety.

Comfortable and proficient working in a team or team-leader capacity.

Solid communication and interpersonal skills interacting with co-workers and suppliers, with

additional experience in customer service.

Areas of Expertise:

Strategic Planning Team Building

Good Manufacturing Practices Problem Identification

Performance Improvement Troubleshooting

Management/Supervision Process Improvement

Quality Assurance/Inspection Crisis Management

CREDENTIAL: Work Ready SC Career Readiness Certificate – Silver 11/2008

Applied Mathematics – Level 5

Locating Information – Level 4

Reading for Information – Level 5

Specialized Training:

Fire Brigade, First Responders and Haz-Mat team

Work Experience:

Amazon 09-12/11-12

Dock Clerk Spartanburg, SC

Scheduling freight and assigning to dock

Customer Service Control Inventory

Overseer of Lead Dock Crew

Amazon 08-11/09-12

Inbound Receiver Columbia, SC

All operations in receiving, storing and sorting products on warehouse dock

License pit driver (Walkie Rider, RC, Order Picker)

Stow and Receive Ambassador

Bankers Life & Casualty Company 09-09/08-10

Insurance Agent Columbia, SC

Customer Service Representative

Experienced in Public Communication

Prepared reports and maintained records

Experienced in providing services through home visits, emails and telep hone

Experienced in customer servicing with managing of complaints

Fujifilm 08/05-09-08

Manufacturing Team Leader Greenwood, SC

Regularly reviewed operating procedures and applied knowledge to suggested

procedures and improvements

Participated in MOC and CAPA processes

Performed analysis of daily work reports for trends and assisted with the resolution of

recognized negative trends

Able to describe in detail the actual process flow from M-process to the coated finished

product

Exercised appropriate action with minimal assistance to contain affected product during

abnormal conditions

Actively suggested ideas for elimination of problems

Communicated daily agendas

Fujifilm 08/03-08-05

Coating Technician Greenwood, SC

Operated Coating line and provided manual process changes

Fujifilm 03/99-08-03

Finishing Technician Greenwood, SC

Operated Finishing equipment and provided process changes

Greenwood Mills 08/95-03-99

Slasher Foreman Greenwood, SC

Repaired manufacturing equipment

Maintained daily process check forms

Assigned daily tasks for team members

Education:

Piedmont Technical College, Greenwood SC 1982

Engineering Graphics Technology

Completed in excess of 50 hours toward degree

Greenwood High School, Greenwood SC 1979



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