Customer Service Medical

Blake Southerland

Los Angeles California #702-***-****

abz31u@r.postjobfree.com

OBJECTIVE:

To obtain a position that will capitalize on my leadership and technical

experience in the insurance,

telecommunications, or customer service industry, as well as on my

interests and strengths in the following areas:

Claims Adjusting, Researching, Collections/Subrogation and Clerical,

Problem-Resolution and Customer Relations.

QUALIFICATIONS AND STRENGTHS

More than 15 years of Combined Experience in Collections, Clerical,

Customer Relations and Technical Claims with 5 years

of industry experience in Claims Adjusting and Collections/Subrogation. I

am also experienced in Catering/Event Sales.

PROFESSIONAL EXPERIENCE:

Los Alamitos Medical Center Los Alamitos, CA

July 2007- August 2012

Customer Service/Records Management

* Building and staff clerical support, dispatch of maintenance staff

* Customer service, Inventory control, Security reports

* Archiving and retrieval of medical records, Medical Equipment moving and

storage

Nissan Motor Company (Randstad Staffing)

Los Angeles, CA May 2005-March 2007

Warranty Clerk/ Dealer Liaison, Dispatch Coordinator

*Automotive claims research, auditing warranties and repair orders

*Debiting and crediting dealer accounts

*Data Entry, Clerical duties, customer service

WNC First Insurance Services

Pasadena, CA April 2004-May 2005

Claims Clerk / Customer Service

*Homeowners, commercial property and automobile claims processing

*Claims status calls, payment and claim research, Windows, Excel and Word

*Research, problem resolution, investigations, indexing and scanning

documents

*Review loss notices, enter new claims and adjuster assignments, inventory

loss forms

Starving Students Movers, Inc. Los Angeles, CA

May 2003 -April 2004

Claims Adjuster/Customer Service

*Transportation/storage claims, general liability claims, time disputes,

property damage claims

*Negotiations, settlements, problem resolution, attorney interactions

*Referral of bodily injury claims, freight bill/inventory research,

inventory loss adjuster

*Policy and coverage issues

California State Automobile Association

Las Vegas, NV August 2002-May 2003

Claims Coordinator/Customer Service

Liability Claims, Investigations, Settlements and Negotiations

Collision, Comprehensive, Medical pay, Property Damage, Uninsured and

Underinsured Motorist

Referral of Bodily Injury Claims, Billing and Research, Policy and Coverage

Issues

Statements and Interviews (written and recorded), Car Rental Referral

Qwest-US West Telecommunications Denver, CO

April 1997-January 2002

Claims/Collections Specialist and Subrogation Officer

*Initiate claims investigations from field reports, electronic messages,

and phone inquiries

*Research disputes and negotiate and collect settlements with commercial

and residential accounts

*Prepare information for court cases in collaboration with attorneys and

field personnel

*Follow-up, collections and posting of negotiated settlements. Workload

handled includes approximately 1400 claims active.

EDUCATION:

Denver Metropolitan College, Denver, CO (Paralegal Studies)

Pikes Peak College, Colorado Springs, CO (Criminal Justice Studies)

REPRESENTATIVE ACCOMPLISHMENTS:

Recipient of 3 Employee of the Month Awards

Involved in Major Litigation and Arbitration Case with the Salt River

Project of Arizona

REFERENCES ARE AVAILABLE UPON REQUEST

Contact this candidate