Manager General
Resume:
Mark Martin
Lemon Grove CA *****
*********@***.***
Objective:
To obtain gainful employment as apart of a team that can utilize my skills and experiences while providing
challenges and learning opportunities in which I can further grow as a leader in the workplace.
Education/Certifications
High School Graduate Food Handlers certificate
College Coursework Serve Safe certificate
Hamburger University Graduate Bilingual English and Spanish
Work Experience:
International Property Management
FORTNER GRUPO S.A.B DE C.V
Rosarito, Baja California Mexico
11/2011 to 6/2013
Contributed to operational efficiency for well-established organization specializing in managing and
maintaining residential, commercial, and industrial property.
Assisted with improving wide range of property management functions, to include primary focus on
interfacing with existing and prospective tenants and delivering top-flight client service. Prepared lease
and rental agreements, ensuring accuracy and completion. Performed office administration and
accounting functions, including balancing accounts, collecting and recording rental payments, and data
management. Communicated with property managers, company leaders, and customers.
General Manager
Jack in the Box
Lemon Grove, CA
6/13/2010 – 11/5/2011
I held the position of General Manager of a corporate Jack in the Box restaurant. Responsible for
operational performance of 3 restaurants with annual sales of up to $6M. Provided
leadership to 60+ hourly employees in a fast-paced, high-stress restaurant environment.
Actively hired, trained and developed management teams and achieved annualized
turnover rate of 4% My previous Senior Management
experience was highly applicable so the transition into Jack in the Box Management was very smooth
UEI College
Student For
Business Administration
San Diego, CA
10/2009 – 5/2010
General Manager
McDonalds
San Diego, CA
3/18/2006 – 9/22/2009
For a little over three years I was a General Manager with a Franchisee of McDonalds, my location had
annual revenue of 2.31 Million. As the Restaurant Manager I increased Gross Profit by 2.3%, P.A.C. By
4.5%, I greatly improved the average mystery shop scores from 80.1% to 91.2%. I also consistently
reached targets in labor, profit and loss, and food over-base. I also completed Hamburger University in
my time with this franchise.
District Manager
Burger King
Multiple locations, San Diego
2/11/2004 - 2/29/2006
After a short time as a General Manager with I was able to use my previous Burger King experience to
advance into multi unit management as a District Manager. There were four restaurants in my area, I was
responsible for operations in every unit while supervising individual store Goals such as labor, waste,
inventory, PNL, management training, and operations inspections. As District Manager I gained valuable
experience in executive management styles along with a broadened perspective of higher level Restaurant
decision making and implementation.
Assistant Manager
Mcdonalds
Chula Vista, CA
4/15/2002 – 2/08/2004
After relocating to California I took an assistant Manager position with a McDonald’s franchisee. I have
always been an effective communicator and trainer, so working directly under the General Manager my
main responsibility was training, I was the primary trainer for every new employee, I trained 23 new
employees, and 3 shift managers in my time as Assistant Manager.
General Manager
Burger King
Minnetonka, MN
2/12/1999 - 2/24/2002
I was hired as a Shift Lead based on my previous work experience. In close to a year with BK I was
promoted to Assistant Manager then Senior Assistant Manager, 4 months later a General Manager position
opened and I was offered a promotion based on my leadership qualities and work ethic. I owe much of my
current success to the lessons I learned while running my first Restaurant with BK.
Swing Manager
McDonalds
Andover, MN01/23/1997 – 01/25/1999
My first job was as an employee with McDonald’s, I worked hard and became an entry level swing
Manager which was a springboard position for my Career in Management.
Accomplishments:
With McDonalds:
Increased Gross Profit By 2.3%
Increased sales from 2.2 million to 2.7 million in two years time
Increased PAC By 4.5%
Year to date mystery shops significantly improved from 80.1% to 91.2%
Implemented a company wide training and reward system.
Consistently meet targets in Labor, food cost, speed of service.
I was awarded the safety award 2 years in a row
Individually:
Graduate of Coon Rapids Senior High School 2002
3.6 GPA, Deans List 1999 and 2000
Graduate of Hamburger University
With Burger King:
Increased Gross Profit By 1.4%
Decreased Speed Of Service
Trained and Re-Trained Managers in the system
Increased bottom line sales by 6% in less than a year.
Improved overall guest speed of service by an average 24 seconds.
Assisted in the sampling of new products.
Summary:
Dynamic Operations & HR/Training Leader known for capacity to identify and integrate people and
process improvements that enhance operational effectiveness and improve profitability. Leverages
successful background, franchise management, and interpersonal leadership to identify
performance improvement opportunities and develop/implement action plans. Proven ability to
build, lead and coach high-performing teams at the single and multi-unit level.
Specialties:Building Strategic Relationships
Strategic/Business Planning
P&L Management/Budgeting
HR/Training Leadership
Multi-Unit Operations Management
People Development and Succession Planning
Employee Recruitment and Retention
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