Customer Service Project Manager

Rafaella Del Cid

***** ***** *** ********, ** ***05 562-***-**** ***************@*****.***

Objective Obtain the Assistant Brand Manager position.

Education California State University of Long Beach, Long Beach, CA

Bachelor of Arts, Communication Studies

Graduation: May 2013

Related Courses Professional Event Planning

Advanced Interpersonal Communication

Business-Professional Communication

Communication in Conflict Resolution

Language and Behavior

Small Group Discussion

Experience Public Relations/Community Relations Intern

December 2012-Present Mental Apex Long Beach, CA

Social media coordinator

Project manager

Customer Service Representative

July 2007-April 2013 Alta Resources Brea, CA

Provide courteous and friendly customer service

Support leadership staff: floor support, up-training, facilitating projects

Six Sigma project member

Communication Liaison between client and Kaiser Permanente, and Hospice of

the Valley

Public Relations/Marketing-Intern

January 2012-June 2012 Coastal Conservation Network Costa Mesa, CA

Social media coordinator

Event planner

Member of marketing team

Business Management-Intern

January 2007-June 2007 Lazy Dog Café, Huntington Beach, CA

Responsible for answering phones calls at corporate office

Shadowed with operating partners and management

Facilitated at hiring center

Assisted in organizing soft opening of new locations

Volunteer Work Habitat for Humanity, Norwalk, CA

Summer 2010

Organize merchandise for an opening of a new store location

Grunion Greeters, Long Beach, CA

Summer 2010

Assist in observation for seasonal Pepperdine University study

Skills

Fluent Spanish speaker

Proficient with all Microsoft Applications

Task-oriented

Excellent interpersonal skills

Multi-tasker

Self -starter

References References are available on request.

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