Customer Service Manager
Resume:
SUZANNE E. FRITZ
West Palm Beach, FL
PHONE: 561-***-****
EMAIL: ***********@*****.***
Key Skills
Ability to work in a fast-paced environment with a strong attention to detail.
Works well under pressure and enjoys challenging projects. Equally effective working
independently or in cooperation with others.
Proficient with MS Word, MS Outlook, MS Excel, MS PowerPoint, MS Publisher, AD P, Internet
55 WPM
Strong and professional customer service skills
Experience
The Harp – Boston, MA
Hostess/ Cover/ Cocktail Server
July 2012-June 2013
Welcomed and assisted each guest
Attended to the phone for reservations and questions
Made sure waiting area and menus were clean
Ensured proper dress code
Escorted guests to their table
Took a cover charge from guests on weekend nights
Served drinks during game nights and nightclub
Wentworth Institute of Technology – Boston, MA
Assistant in Admissions
5 month Contract
Greeted and assisted parents and students as they entered the admissions office
Answered main phone line, took messages.
Signed up students for campus tours
Assorted mail and received packages
Made lunch reservations and ordered lunch for the counselors
Input received documents into the students file
Daily upkeep of the office as needed
Helped counselors with projects
Napleton Automotive Group - Lake Park, FL
Administrative Assistant/ Receptionist/ Cashier
July 2008- April 2012
Operate a switchboard phone system, and route calls to proper destination
Greet and assist customers
Handle all incoming/outgoing mail and Fed-Ex/ UPS
Cashier for the sales and service department
Order office, printing and coffee supplies for all departments
Maintain filing system
Assist General manager with various duties
Planned holiday lunches
Photocopy, fax and scan documents
Type letters for the General Manager
Work on a daily cash report
Create the daily deposit of all cash and checks for the bank
Education
Palm Beach State College – Associate in Arts Degree – 2012
Contact this candidate