Project Manager Management

Taneak Williams

**************@**.*** 704-***-**** (C) 704-***-****(H)

Professional Profile

Self-motivated Project Manager and PMO professional with years of relevant industry experience expertise.

Demonstrated history of successful project and portfolio administration and effective business partner facilitation,

while providing high-quality guidance to project team and ensuring efficient and timely issue resolution.

Highlighted leadership qualities and the ability to work with people from varying backgrounds, while promoting

team values.

Professional Experience

Bank of America, Charlotte NC 5/12 – 6/13

AVP Operations Project Manager, Loss Mitigation/Default Servicing

Manage medium to large projects from initiation through implementation for major operations segment, product

line(s) or multiple operations units that may be regional or national in scope. Effectively apply methodology and

enforce project standards according to PMBOK and Six Sigma. Work directly with senior management of the

operations area to set strategic direction of the project. Direct the research of existing operations, procedures,

workflow, product, and service requirements.

Highlights:

• A 15% reduction in the number of executed foreclosure postponements resulting in estimating

benefits of $609k per month (7.3MM per year)

• Implementation of Door Knocking pilot process that assisted with obtaining final modification

documents from 20% of HFI customers in order to complete permanent loan modification.

• Working on Self-Identified Audit Issue (SIAI) to develop program guidelines and procedures

across impacted line of business to handle loans that have matured with balances.

Bank of America, Charlotte NC 5/11 - 3/12

AVP; Change Consultant/Project Support Lead

Responsibilities included supporting the initiative planning, forecasting, financial analysis and ad hoc reporting

functions for Global Risk and Initiative Portfolio Management which consisted of 12 portfolios with a budget of

over $200MM Also, provided Project Management Office support including improving processes to achieve

expected results.

Highlights Change Consultant:

• Handled the setting up, closure and maintenance of all Global Risk Programs and Projects in

Clarity, PCM Web and Discovery.

• Responsible for creating monthly deck for senior managers that provided high level status and

financial overview across all Global Risk Portfolios.

• Created a new project setup and closure process and presented training at “Lunch and Learn” to

Senior Managers and Portfolio Support Managers.

• Coordinate the scheduling, planning and facilitating of initiative project tollgates.

• Accountable for audit prepping Risk Portfolios to ensure that they adhere to Enterprise Standards

and can pass audit.

• Developed and maintained a MS Access relational database to track all new initiative set up and

closure within Global Risk portfolios.

• Partner with the PMO Support Managers by creating executive level initiative status reports

demonstrating correlation between business drivers and risk metrics.

Highlights Project Support Lead:

Taneak Williams

2225 Hawkins Street Charlotte NC 28204 **************@**.*** 704-***-**** (C)

704-***-****(h)

• Managed financials for $14MM portfolio of strategic technology projects within the Retail Risk and

LAS Risk.

• Analyzed financial data and review with Business Partners in high level and details before the

forecast opportunity locks down.

• Supported the LAS and Retail Risk projects creating financial tiers in PCMWeb (financial

management tool) and helping with the entire process in PCMWeb with Forecast, Essbase cubes, and

Clarity.

• Prepared financial reports to distribute to the Project Management Office on Business Day-3

comparing Month to date, Year-to-date and Full Year data and Ad hoc reports throughout the month.

• Worked with the Project Management Office to prepare project documentation for project

tollgates.

Advantage Resources Consultant at Wells Fargo, Charlotte NC 12/09 – 04/11

Business Process Analyst for Risk Management and Compliance

Working as a Business Process Analyst on The Preserved Data Management project which consist of multiple

work streams (Servers, Hard Drives, Voicemail, Live Meeting and Mobile Devices) this project was initiated to

identify immediate areas where risks could be mitigated and cost could be reduced by eliminating non-relevant

and or duplicate data in such a way that it is no longer held or discoverable. Act as laison between technology

groups and law department to address compliance issues surrounding legal hold processes and procedures.

Created and documented a go forward end to end process for the offsite management of Legacy

Wachovia data bearing equipment.

Map legal hold and disposition workflow processes that determine legal hold requirements for data

bearing equipmen tand and make sure that processes are in complinace with organization policy

management policies.

Assisted with legal hold research on mulitple broad legal matters including: Mortgage Lot Loans,

Mortgage rate sheets, Foreclosure investigation, hard drive preservation.

Collaborated with multiple technical teams and business partners to make sure their projects had legal

hold processes in place and that their procedures follow risk and compliance guidelines.

Development of business, functional and technical requirements documents for database tracking tool

that is used to perform required server analysis and tracked any changes by using SDLC deliverable

documents.

Collabera Consultant at Microsoft, Charlotte NC 11/08 - 11/09

Business Analyst/Reporting for Premier Ultimate team

Responsible for preparing an initial analysis, CHIP (Customer Health Improvement Program) report for Microsoft

Premier Ultimate customer’s, IT operational health. Tracked and analyzed customer’s trends and made

appropriate recommendations that would impact customer’s operational environment in a positive manner

Collected data and analyzed reactive support activity, to perform trend analysis on the impact critical

situations were having on customers IT environment.

Analyzed customer’s critical situations and trends and then compared results against Microsoft service

standards and best practices. Shared results with account team to assist them in identifying and

implementing strategies that will address strategic goals.

Provide cost benefit analysis to account team which helped them to identify new sales opportunities of

business with existing customers.

Worked with Technical Account Manager to develop long term strategies and risk mitigation alternatives

for customers that were aimed at preventing risks from causing future impact on users and environment.

Signature Consultant at Wachovia, Charlotte NC 02/08 - 10/08

Taneak Williams

**************@**.*** 704-***-**** (C) 704-***-****(H)

Business Analyst Incident and Production Support (Corporate & Investment Banking)

Tasked with creating and implementing a web-based dashboard that allowed users to extract important

information from various areas and display it in an easy to read, consolidated format. Used data collected to

compile reports and produce trending and impact metric reports that were presented to senior management in

weekly meetings.

1. Collected live data from several databases and analyzed and presented to manager in weekly

meeting

2. Queried data for trending, risk mitigation and planning activities

3. Utilize captured data to make knowledge-based decisions and to illustrate ROI.

4. Created SharePoint portal for root cause team that is used to analyze incidents and track

recommendations.

5. Work directly with developers to design and develop new SharePoint VIM console that was used

enterprise wide by over 2500 employees.

6. Monitor portal usage (including access, load, and usability issues).

Bank of America, Charlotte NC 4/07 - 2/08

AVP; Communication Project Manager

After getting a detailed understanding of the department’s business process I took the responsibility of identifying

new process, finding gaps in existing process, and designing work flow processes.

Prior to successful US Trust and LaSalle merger, supported the integration team with updating project plan,

tracking and communicating project status, and issuing weekly status reports to group members.

Designed and implemented 2007 SharePoint portal site that automated a manual process reduced the

number of emails by 75% and reporting time by from 2 hours to 15 minutes.

Developed functional design requirements and business needs, via feedback sessions and client

meetings, for department intranet site using Vignette.

Oversaw UI development, testing and deployment of intranet site.

Set up and monitor usability testing by creating scenarios and scripted instructions to end users.

Responsible for updating intranet site and managing content, making sure it was accord with bank’s

brand standard.

Managed and updated project plans for site installation, moves, add, and changes of Knowledge

Channel rooms.

AVP; Sr. Business Analyst/Executive Support 12/03 – 4/07

Part of MBNA videoconference\executive support transition team that analyzed best practice plans and

developed structured implementation plans that streamlined organizations and processes.

Facilitate meetings and presentations between teams to discuss business processes initiatives.

Managed integration/project plan to make sure that key milestones where kept on target and that there

was minimal disruption to ongoing business functions.

Worked as subject matter expert on Six-Sigma project with my senior manager to provide a cost benefit

analysis for non-travel alternatives that identified a cost saving of over $ 3.2MM.

Maintained and communicated detailed project plans and schedules for installation of over 100 new

videoconference rooms.

Planned, managed, and ensure all logistical details and technology requirements where in place and

executed for Shareholder meetings, senior leader’s town halls and board meetings.

Officer; Analyst II 8/99 - 12/03

Part of transition team that created project and implementation plans that integrated both Fleet and Bank

Taneak Williams

2225 Hawkins Street Charlotte NC 28204 **************@**.*** 704-***-**** (C)

704-***-****(h)

of America processes and procedures for bridging conferences globally.

Facilitated development sessions with cross functional teams to analyze existing process and identify

new and improved processes.

Performed detailed reviews and analysis of program changes, new equipment, new technology,

and other factors and trends impacting existing systems in order to facilitate the development and

conformance of system modifications.

Provides interpretive analyses, prepared flowcharts and associates diagrams/ enhancement

plans.

Prioritized business and system problems; analyzed SLA’s and conducted impact analysis.

Performed GAP and Risk analysis of existing process and evaluated benefits of new systems.

Oltronics (contractor at Bank of America), Charlotte NC 4/99 – 8/99

Videoconference Coordinator

Identified, recommended, developed and implemented training for associates on best practices of when

using videoconferencing.

Handled the scheduling of over 100 bank videoconference rooms

Certification

Pursuing PMP

Training and Skills

Remedy (Pac200), ISAI (Information Services Application Inventory), Peregrine Service Center (PICCT),

Microsoft Office, SharePoint, SQL Reporting Server, Concur, Discovery, Clarity, Detego, TAMDR (Microsoft

internal applications), Aris Express, iGL, WebDiva, PCM Web, Esse Base Cube; six sigma tools, Fieldglass;

Microsoft Access, OBIE Database; Agile Training; ECMS Tools, PPRT

Education

Keller Graduate School Management (2003)

Masters of Business Administration

University of North Carolina Charlotte (1998)

Bachelor of Arts in Communication

Minor in African and African American Studies

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