Customer Service Manager
Resume:
JANE EDWARDS
Hypoluxo, Florida *3462
Cell: 561-***-**** Email: *********@*****.***
Adminiatrative
Reliable, Adaptable, Outgoing.
Areas of Strength:
MS Office Suite including Word, PowerPoint, Excel, Access, LiveMeeting, and
Outlook, *Arranging and managing expense travel *Catering/event planning
*Processing Weekly Items of Interest Reports *Work Order Requests and
Purchase Order processing *Office Supply ordering *Setting up Video Tele
Conferencing (VTC) *SharePoint management *Calendar management
*Opening/Tracking Help tickets *Assist new hires with questions *Back up
support for other administrative staff *Compile and create various reports
using excel *Manage / distribute team information accordingly Preferred
Skills / Qualifications: *High Attention to Details *Strong interpersonal
skills including oral and written communications *Strong multi-tasking
capabilities *Self-starter with strong organizational skills *Ability to
work well with others
Employment History:
Mila Pro marketing
. Office Manager Pompano Beach
2012-present
Duties included data entry, answering phones, greeting clients, and
overall office day to day duties. Scheduling appointments, filing, and
organization of receipts and invoices. Working for a call center
outsource company, I learned how to use several automated dialing systems
and how to monitor our agents when interacting with clients. I worked
closely on Quality control and customer service. Organized travel plans,
met with clients, and worked on contracts with the companies that
outsourced to us.
Comcast Cable
. Customer Account Executive West Palm Beach
2011-2012
Answering client calls and accessing personal information to resolve
billing issues or repair technical issues. Data entry for each account to
verify correct personal accountant information. Utilizing resources
available to problem solve or rectify issues dealing with billing or
oversight of services.
Listen and analyze the issues of the client and form a clear cut
resolution to mainstream and resolve the client's issue as quickly as
possible. Scheduling appointments for clients for service or
installation.
State Farm Insurance
. Administrative Assistant Palm Beach Gardens, Fl 2011-
2011
Data entry for thousands of insurance customers including, but not
limited to, personal information, insurance products, banking and
financial products. Answering and taking messages for an office of 12 on
a multi line phone system and internet messaging system.
Using a state of the art Windows based computer application to file and
categorize thousands of State Farm clients. Making sales calls to clients
for the State Farm banking and financial products. Using email, faxing,
and telephone to update client information with not only State Farm, but
with many other insurance writers within the state of Florida. Assisting
customers with answers to their questions and using marketing tools to
help our clients get the insurance and financial products that they need.
Clerical Supervisor Sierra Vista, Arizona 2005-2010
. Clerical Supervisor
Worked as my Husband's secretary. Responsible for making appointments.
Made all travel arrangements worldwide. Answered a multi line phone
system. Took care of his payroll reimbursements and travel receipts.
Ensured weekly deposits were made. Took care of invoicing his time sheets
to his home office. Prepared and managed all of the human resources
associated with his position.
CPI Corp: St. Louis. Missouri 2004-2005
. Studio Manager
Hired, trained, and led team members. Identified guest's needs during
their visit. Developed sales goals that met or exceeded company
standards. Ensured that the data from daily operations was accurate,
complete, and turned into Corporate Office. Ensured daily deposits were
made on time. Had open communications with home office and mall
management for marketing and promotional ventures. Monitored payroll
budget, daily goals, and product inventory.
Lifetouch Portraits West Palm Beach, Florida 2001-2004
. Studio Manager
Hired, trained, and led team members. Identified guest's needs during
their visit. Developed sales goals that met or exceeded company
standards. Ensured that the data from daily operations was accurate,
complete, and turned into Corporate Office. Ensured daily deposits were
made on time. Had open communications with home office and mall
management for marketing and promotional ventures. Monitored payroll
budget, daily goals, and product inventory. Provided administrative
support to the HR department. Assisted with job requisitions and job
descriptions
CompUSA West Palm Beach 1998-2001
. Cashier
Maintained outstanding customer service as per company standards.
Processed sales quickly,
Accurately, and efficiently. Handled all POS operations. Safeguarded
company assets.
Monitored and met all company promotions and advertisements.
. Front End Supervisor
Oversaw the activities of all the customer service and store office
associates. Supported the
loss prevention program. Ensured all the store office functions are
being completed
accurately and in a timely manner. Scheduled front end associates to
ensure proper store
coverage. Was in charge of all staffing, orientation, and training
of store office associates and
customer service personnel.
. Human Resources Administrator
Oversaw all administrative activities of the management offices,
ensuring that all work
processes were maximized for efficiency. Acted as a research
administrator for research
projects. Oversaw all other administrative functions such as
information technology,
planning, management, payroll, and accounting.. Recruited, selected,
evaluated, and trained
administrative staff. Coordinated and maintained staff records and
processed benefit
invoices. Facilitated and maintained the Affirmative Action
Programs.
. Operations Manager
Improved the operational systems, processes, and policies in support
of sales goals and
company standards. Payroll management, including tabulation of
accrued employee
benefits. Disbursement of checks for company expenses. Developed and
managed the
annual budget. Reconciled monthly activities, generating year-end
reports, and
fulfilling tax related requirements. Oversaw monthly and quarterly
assessments and forecasts
of organization's financial performance against budget, financial,
and operational goals.
Education:
Dalton State College Dalton, Georgia 1991-1993
Computer Experience:
. Microsoft Office ( Word, Excel, and Internet Proficient)
. Multiple Computer Software and Database experience.
. Typing proficiency is 60WPM
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