Training Service

Sarad Baral

Mobile: +965-********

Email: abz1xc@r.postjobfree.com

Objectives

To build an ongoing career in the hospitality industry by joining a team of professionals and grow with the company, at the same time contribute to the achievements of the business.

Summary of Qualifications

• Excellent communications and interpersonal skills.

• Well versed with Windows XP, Microsoft windows 2007 Professional operating system

• Internet & e-mailing skills

• Experienced with Microsoft outlook, Fidelio, Epitome and Opera Hotel version 5 management systems

• Adaptable to different work environment, team player, and work well under pressure.

Experience

15th of January 2013 – present Housekeeping Supervisor

Jumeirah Mesilla Beach Hotel and Spa Kuwait

14 may 2012 to 1st January 2013 Housekeeping Supervisor, Trainer of the Department

Fraser suit hotel and apartment Qatar, Doha

1st of April 2011 to 13th of May 2012 Housekeeping Team Leader

Madinat Jumeirah Hotel and Resort Dubai UAE

2nd of February 2010 to 30th March 2011 Housekeeping Training Team Leader Madinat Jumeirah Hotel and Resort Dubai UAE

1st of January 2006 to 1st February 2010 Housekeeping Attendant Madinat Jumeirah Hotel and Resort Dubai UAE

• Attends operations briefing and highlights important points from the daily VIP arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast.

• Conducts daily briefing for section attendants, highlights VIP arrivals, and banquet functions for the day, reviews positive and negative guest comments received, informs associates on room status situation.

• Provides constant monitoring of the service standard and cleaning standard of the housekeeping colleagues in designated areas.

• Develops deep cleaning schedules and monitored.

• Is constantly aware of the room status to obtain maximum vacant rooms for sale.

• To ensure the highest standard of property presentation is maintained in all areas of the property with specific emphasis on guest room, leisure facilities, café, and public areas and back of the house.

• Assist in implementation of service standard supported by training and development program for all direct reports and their subordinates.

• Assist in overseeing training and development of housekeeping attendants, public area attendants, linen attendants, and service attendants in accordance with service delivery requirements, service standard, equipment use and safe work methods.

• Maintain effective relationship with external/out sourced service providers and suppliers with regard to agreed service level agreements (SLA’s).

• Assist during stock takes of housekeeping supplies, assets, plant and equipment and consumables.

• Assist in the implementation and managing a quality assurance program that addresses all aspects of property presentation, hygiene, staff presentation and conduct.

• Maintain open and effective communication with the guest relation and maintenance departments and ensure guest feedback, special requests, service assistance and maintenance complaints are responded to promptly and in a professional manner.

• To perform and related duties and special projects as assigned by the management.

• Resolves conflicts and/or problems existing in the department.

• Organize department’s events.

• Identify appropriate training and development needs of the department.

• Ensure that all Housekeeping employees are coached, trained and appraised regularly, that proper records are kept of all training sessions, appraisals and job chats and that departmental trainings.

Languages

• English - Fluent: Writing/Reading/Speaking

• Hindi - Fluent: Writing/Reading/Speaking

• Nepali – Fluent: Writing/Reading/Speaking

Education

• S.L.C. From Board of H.M.G. Nepal

• I.A From R. R. collage Janakpur

• Bachelor’s Degree ( Business Studies from TU Nepal )

Skills and Trainings

• First Aider (Madinat Jumeirah Dubai)

• Complaint handling Training ( Madinat Jumeirah Dubai)

• Telephone Skill Training ( Madinat Jumeirah Dubai )

• First step to Leadership – ( Madinat Jumeirah Dubai )

• Task Train the Trainer 2011 - ( Madinat Jumeirah Dubai )

• Appraisal Training ( TMS Talent management system) ( Madinat Jumeirah Dubai)

• Opera Training(FMS – Facility management system) ( Madinat Jumeirah Dubai )

• HOT SOS – Hotel Service Optimization system Training ( Madinat Jumeirah Dubai)

• Fire and safety training ( Madiant Jumeirah Dubai)

• Chemical handling Training ( Madinat Jumeirah Dubai)

• ROC. IT Training (one team, one goal) (Fraser suit Doha Qatar )

Other Qualification

• Computer knowledge of window Vista, Windows 7 and XP application

• Microsoft office word 2010, Microsoft office Excel 2010, Microsoft office outlook 2010 and Microsoft Power point 2010

• Opera Program

• Hot SOS Program

• Epitome Program

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