Customer Service Mortgage

Richard J. Alexa

****A E **rd St., Erie, PA *****

Phone: 814-***-****

E'mail: *******.*****@*****.***

Education

Bryant & Stratton Business College, Buffalo, NY

Buffalo State College, Buffalo, NY

Experience

Cutco Company (P/T) 2012- Present

Blair Company (P/T) 2010- 2011

LOAN OFFICER 2005- 2009

Arlington Capital Mortgage Corporation – Erie, PA

* Opened new market for the Reverse Mortgage product

* Consistently increased revenues and market penetration in the areas of residential and reverse mortgage loans

Wells Fargo Home Mortgage Corporation, Erie, PA

* Generated product interest in a variety of mortgage options

* Customer service and sales, with a concentration in reverse mortgages.

MORTGAGE CONSULTANT

RPI Professional Banking Alternatives, New York, New York

* Special concentration in Bankruptcy projects

Preferred Mortgage Group, Inc. Jacksonville, Florida

* Originated all types of mortgage loans

Referred Mortgage Services Inc. Henderson, Nevada

* Conducted various mortgage servicing related projects. Investor reporting, Cashing functions, Bankruptcy related functions and collection related

Corporate Management Advisers, Jacksonville, Florida

* Provided management support during consolidation initiative to top firms, e.g. CitiMortgage, First Home Mortgage Co. The Money Store and Fleet Mortgage

* Devised interim accounting routines

* Coordinated Title Clearing issues with venders

Quality Mortgage Consulting, Inc. Jacksonville, Florida

* Balanced Investors FNMA, GNMA, and other accounting related functions

* Implemented audit regulations for and insurance issues

* Consulted on teams with large firms, e.g., Home side Lending, Guaranty Residential Lending, Inc. Southern Pacific Bank, Homecoming Financial Network

FiServ Mortgage Servicing Systems, South Bend, Indiana

* Performed analyst and program development

* Assisted companies with establishing and enhancing a financial system to meet their needs

OTHER ACCOMPLISHMENTS AND SKILLS

* Increased annual mortgage revenues by over one million dollars for a large banking firm, through computer enhancements to the servicing side.

* Employed by Computer Power Inc., now known as Fidelity Mortgage Servicing Company in Jacksonville, Florida. As a Consultant in Investor Reporting, Cashing Functions, Escrow and Insurance and Collection Functions, including REO and Bankruptcy Functions.

* Served as the point individual in development of a new and enhanced Foreclosure, Bankruptcy, and REO project with FiServ Mortgage Servicing Systems.

* Worked as a consultant, training assisting companies nationwide with software projects and servicing enhancement projects.

* Vice President of Mortgage Servicing Area in large Bank known at the time as Marine Midland Bank, Buffalo, New York. Presently known as HSBC Bank. Overseeing the various servicing areas such as Customer Service, Collection area, Foreclosure, Bankruptcy, Loss Mitigation. Loan modifications, and Tax and Insurance.

* Vice President at Empire of America in Buffalo, New York overseeing the Mortgage Servicing Areas and working with IT areas making automated modifications of some of servicing areas to streamline the servicing of the mortgage areas.

* Worked and manged in every aspect within the mortgage servicing area. Have been in mortgage industry for over 30 years.

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