Registered Nurse Manager

**** ***** ******** **. • LA CRESCENTA, CA. *****

PHONE 562-***-**** • FAX 818-***-**** • E-MAIL *********@*****.***

JENNY O’MALLEY, BSN RN ACRN

OBJECTIVE

Highly driven, experienced healthcare professional offering over 16 years of experience

and success in balancing compassionate, passionate advocacy and care while providing

excellence and vision in leadership. Motivated to serve in a nursing

management/director capacity within an agency well-prepared to succeed in the ever-

challenging healthcare environment.

EDUCATION

AIDS Certified Registered Nurse Exam (ACRN),

HIV/AIDS Nursing Certification Board, October 2008

Registered Nurse (RN), Bachelor of Science Degree in Nursing (BSN), Cum

L aude

Mount Saint Mary’s College, Brentwood, CA, May 1997

Certificate in Legal Nurse Consulting

Kaplan University, October 2004

ADDIT IO NAL TRAIN I NG

§ Proficiency in speaking and writing Spanish

§ CPR certified

STATEMENT OF CURRENT WORK

December 2011- Present

Premier Healthcare Services, Sherman Oaks, CA

Clinical Director/Administrator

§ Overseeing all patient care services provided by clinical personnel including on-

call/after- hours issues as they arise

§ Interpreting operational indicators to detect census changes and increases or

decreases in volume which could impact staffing levels, revenues and expenses.

§ Participating in developing organizational goals and monitoring progress

toward goals.

§ Conducting Pediatric and Adult Initial Assessments and reviewing

appropriateness for LVN level of care in the home

§ Developing Individualized, comprehensive Plans of Care and Medication

Administration Records (MARs) for each admitted patient.

§ Participating in development of clinical orientation and conducting weekly

comprehensive orientation for newly hired clinical staff

§ Evaluating the educational needs of clinical staff and planning and

i mplementing ongoing clinical staff education and training.

§ Ensuring all staff providing clinical care meet State and Federal standards.

§ Overseeing and managing the clinical care and quality assurance activities of all

clinical staff.

§ Monitoring clinical expenses to ensure compliance with the budget.

§ Initiating and Participating in clinical care coordination efforts.

§ Conducting weekly Clinical Meetings

§ Providing education to patients and their primary caregivers.

§ Conducting home visits in a culturally and linguistically competent manner.

§ Participating in management activities, including interviewing, hiring,

disciplinary actions, termination and performance reviews.

§ Managing the Performance Improvement Program.

§ Monitoring all outcomes and adverse reports for the branch office.

§ Developing and implementing appropriate plans of correction to improve clinical

outcomes

§ Conducting quality management activities including chart reviews and QI tool

development

§ Participating in quarterly Physician Advisory Board (PAB)meetings

§ Ensuring compliance with all local, State, Federal and ACHC

regulations/standards.

§ Serving as the on-site coordinator for all State, Federal and ACHC audit surveys.

August 2009- Present

Envoy Health Care Inc., Los Angeles, CA

Liaison Coordinator

§ Responsible for serving as the highest-level liaison between the agency, client and

f ield staff.

§ Supervise field staff responsibilities, functionality and productivity in accordance

w ith agency policies and procedures and as described in the individual plan of

t reatment.

Jenny Buntich- O’Malley, Resume Page 3 of 8

§ Make recommendations to improve field staff accomplishments and productivity in

t he field.

§ Troubleshoot issues as they arise and recommend and implement quality assurance

activities.

§ Conduct staff in-services as needed.

January 2007 – December 2011

A IDS Service Center, Pasadena, CA

RN Manager of Medical and Quality Programs

Operational/Administrative Responsibilities included :

§ Managed the daily operation of the Home Health Department (2007 - present)

§ Managed the daily operations of the General Case Management departments

(2007-2008).

§ Administered the Case Management, Medi-Cal Waiver and County Case

M anagement Programs established by the State Office of AIDS (OA) and Office

of AIDS Programs and Policy (OAPP).

§ Participated in cost-avoidance activities, including individual client budget review

and oversight of the program budget.

§ Gathered and analyzed departmental data and submit reports as mandated by the

State Office of AIDS and the Office of AIDS Programs and Policy.

§ Developed and implemented enrollment, disenrollment and transfer between

p rogram algorithms to ease client transition between programs and to improve

efficiency.

§ Served as a member of the Executive Management Team.

External Relations Responsibilities included :

§ Facilitated the development of partnerships with community resources to enhance

t he services and resources for staff and clients.

§ Regularly participated on the Los Angeles County Commission on HIV activities,

i ncluding review/revision of Standards of Care for multiple service categories in Los

Angeles County.

§ Participated in community outreach and education activities.

§ Served as a participant in an expert panel to develop the HIV/AIDS Standards of

Care for the newly developed Medical Care Coordination model.

§ Appointed voting member of Standard of Care Committee and subsequently elected

to the Los Angeles County Commission on HIV, SPA 3 seat. Co-Chair of

Operations Committee.

Clinical Responsibilities included :

§ Participated in staff management activities, including interviewing, hiring,

disciplinary actions, termination and performance reviews.

§ Conducted ongoing comprehensive orientation for staff to enhance quality

i mprovement.

§ Conducted individual and group supervision for all staff of the Home Health

Department.

§ Developed policies and procedures for the departments.

§ Moderated interdisciplinary case conferences within the agency and with

subcontracted and partnership agencies.

§ Moderated and conduct intensive individual and family case conferences as needed.

§ Actively participated in client and treatment advocacy efforts at an individual,

agency, city, county and state level.

§ Educated patients and families on health maintenance, risk reduction and

resources.

§ Conducted home visits in a culturally and linguistically competent manner.

Quality Management Responsibilities included :

§ Spearheaded the review and re-development of the agency’s Quality Improvement

Plan.

§ Reviewed all agency program contracts to incorporate contractually required

quality and performance indicators into the comprehensive QI Plan.

§ Oversaw and implement QI activities throughout the agency.

§ Participated in quality management activities including chart reviews, QI tool

development and reporting to the QI/QM committee.

§ Conducted quarterly QI meetings and interdepartmental meetings as needed.

§ Participated in the review and revision of the agency Safety Manual; assisted in the

development and implementation of agency safety interventions.

P ROFESSIONAL EXPERIENCE

October 2002 – October 2011

AIDS Healthcare Foundation, Los Angeles, CA

RN Case Manager/Program Manager (Per Diem), After-Hours Triage Nurse

§ Responsible for developing and implementing the Case Management and Medi-Cal

Waiver Programs under guidelines established by the State Office of AIDS.

§ Instrumental in the development, management and organization of the new

p rogram.

§ Conducted home visits and needs assessments in order to provide services to

patients in the home to foster health and independence.

§ Developed the QI plan for the agency’s program.

§ Participated in quality management activities including chart reviews, data entry,

review of the results and reporting to the QI committee.

§ Participated in cost-avoidance activities.

§ Developed the Home Health Department policies and procedures.

Jenny Buntich- O’Malley, Resume Page 5 of 8

§ Attended and conducted interdisciplinary meetings.

§ Conducted comprehensive needs assessments.

§ Collaborated with social worker and patient in developing a personal plan of care.

§ Documented activity, assessments, interventions and evaluation in a timely/efficient

manner.

§ Active in patient and treatment advocacy.

§ Educated patients and families on health maintenance, risk reduction and resources.

§ Prepared service authorizations through EZ-Cap claims adjudication system.

§ Gathered, entered and submitted data for statistical analysis for the State Office of

A IDS.

§ Responsible for operating after-hours (5:30 pm-8:30am) and weekend (24-hour)

t riage line.

§ Effectively assess emergent, urgent and non-urgent medical conditions and provide

patients with a proper disposition.

§ Provide resources and education for non-agency callers.

§ Maintain detailed documentation of calls through the EMR Logician.

August 2000-May 2003

C HW St. Mary’s Medical Center, Long Beach, CA

Registered Nurse, Charge Nurse, Nurse Supervisor, Interim Nurse Manager

§ Responsible for supervising the staff and patients of a 23-bed locked geriatric

psychiatry unit.

§ Participated in weekly interdisciplinary rounds and provided direct patient care.

§ Administered medications and monitored for therapeutic and adverse effects.

§ Performed charge and supervisory nurse duties including staffing, maintaining

p roper legal documentation and records and participating in CQI activities.

§ Promoted to Interim Nurse Manager in the absence of a manager.

§ Nurse Manager duties included budget monitoring, staff interviews, hiring,

termination, scheduling, and participation in audits.

§ Tested and passed the LPS Designation exam (5150 involuntary psychiatric holds).

August 1998- April 2000

A IDS Healthcare Foundation, Los Angeles, CA.

Registered Nurse, Adherence Case Manager, After-Hours Triage Nurse

§ Responsible for attending rounds with physicians at two large area hospitals to

identify patients that would benefit from intensive adherence case management.

§ Conducted needs assessment geared toward adherence to HIV medications.

§ Assisted patients in identifying barriers to adherence and developed an individual

adherence plan of care with the individual patients.

§ Monitored adherence through the use of pill count, lab review, MEMS Caps and

patient verbal report of adherence.

§ Provided and educated patients on the use of various adherence assistive devices.

§ Developed curriculum for HIV 101 and adherence course.

§ Organized adherence educational sessions for patients.

§ Networked with pharmaceutical companies to sponsor patient educational events.

§ Responsible for operating after-hours (5:30 pm - 8:30am) and weekend (24-hour)

t riage line on a rotating schedule.

§ Effectively assess emergent, urgent and non-urgent medical conditions and provide

patients with a proper disposition.

§ Provide resources and education for non-agency callers.

§ Maintain detailed documentation of calls through the EMR Logician.

December 1997- August 1998

Georgetown University Medical Center, Washington, DC

Registered Nurse, Gynecology/Oncology

§ Responsible for providing care to pre-operative, postoperative and radiation

i mplanted patients on an in-patient oncology and medical overflow unit.

§ Coordinated the infusion of chemotherapeutic agents, multiple antibiotics, TPN and

blood products through peripheral lines, PICC lines and various central line

catheters.

§ Provided end-of-life and post-mortem care.

§ Counseled patients and families through the grief and loss process.

§ Received Chemotherapy certification.

J uly 1997– November 1997

A IDS Healthcare Foundation, Los Angeles, CA

Student Nurse/ Interim Permit, Study Coordinator

§ Worked under the direction of the Medical Director as a Study Coodinator on

t he Fortovase NR15520B (Saquinavir Soft Gel Capsule) clinical trial.

§ Responsibilities included coordinating studies per protocol, instructing on

actions and related side effects of various study drugs, tracking adverse drug

events related to study drugs, teaching on adherence and resistance, and

p roviding resources for HIV support groups for HI.

§ Participated in the coordination of pharmacokinetic studies.

§ Performed phlebotomy and monitored laboratory results.

§ Received PICC Insertion certification.

April 1996-July 1997

Children’s Hospital of Los Angeles- Los Angeles, CA.

Patient Care Services Assistant, Hematology/Oncology

§ Responsibilities included caring for children with various chronic illnesses

i ncluding cancer, HIV/AIDS, sickle cell anemia and cystic fibrosis.

§ Provided support to families and assisted nursing staff with duties.

§ Monitored and obtained vital signs.

Jenny Buntich- O’Malley, Resume Page 7 of 8

PUBLICAT IONS

Kennedy BL, O’Malley JA, Khanlou H, Farthing C. Heterogeneity of patients’ adherence

profile to antiretroviral therapy in HIV- infected patients . JAIDS 2001; Vol.28, No.3:307-

308.

PROFESSIONAL ACTIV IT I ES

September 2009: Completion of 40 hour Certified Administrator Training Course for

Adult Residential Facilities (ARF)-Eligible for testing and certification.

August 2009: Hospice Regulatory Boot Camp

August 2009 – presen t: Member, Medical Care Coordination Transition Advisory

Group, OAPP and Los Angeles County Commission on HIV

July 2009: Completed I ntensive Spanish Program for Medical Personnel, Adventure

Education Center- Playa Dominical, Osa, Costa Rica. Studied and worked outside the

classroom setting at a community medical clinic under the supervision of Dr. Alvaro

Gonzalez

July 2009 - present : Service Effectiveness Workgroup, Los Angeles County

Commission on HIV

May 2008 - present: T rainer for the End-of-Life Nursing Education Consortium

curriculum

December 2007: Expert Panelist, Medical Care Coordination, Standards of Care

Committee, Los Angeles County Commission on HIV

September 2008 - present : Gerontology Interns Preceptor, Cal State University Long

Beach

July 2006: Completed Enhancing Verbal Skills: Applications of Life Space Crisis

I ntervention

July 2004 - present: Certified Instructor in Nonviolent Crisis Intervention,

conducting over 140 hours of training

August 2000 - present: Guest teacher at elementary and preschools in the Los

Angeles area educating on various health topics.

October 2005, 2006 and 2007 : Member of the Steering Committee, California

Department of Health Services Office of AIDS Community- Based Care Section AIDS

Case Management Program AIDS Medi-Cal Waiver Program Statewide Conference,

responsible for fund-raising, acquisition of panelists/speakers, event planning.

November - December 1997 : Independent travel to Madras, India, providing in-home

direct nursing care, conducted large village-wide lectures on basic health management

i nstruction, studied naturopathic remedies and provided HIV 101 education and

counseling.

2004- present: Guest Lecturer, ‘Careers in Aging’ and ‘Sexuality and Aging’, UCLA

Undergraduate Education Initiatives; ‘Death and Dying’, Whittier College; ‘Perspectives:

Death and Dying in the HIV/AIDS Population’, Cal State Long Beach and Whittier

College ‘Neuropsychiatric Disorders’, ‘WBC Disorders: HIV’, Azusa Pacific University

P ROFESSIONAL MEMBERSHI PS

§ Member, Los Angeles County Commission on HIV, SPA 3, and Standards of Care

(SOC) Committee

§ Certified Instructors, International Association of Nonviolent Crisis Intervention

§ Member, End of Life Care Coalition (San Gabriel Valley Chapter)

§ AIDS-Certified Registered Nurse, HIV/AIDS Nursing Certification Board

REFERENCES PROVIDED UPON REQUEST

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