Customer Service Manager

MICHAEL BURGESS

**** ***** **. #*** *******, FL *2807 407-***-**** **************@*****.***

OBJECTIVE

A Paralegal position that would allow me to use the skills and knowledge I have gained thru experience

and education.

EDUCATION

Associate of Science, Paralegal Studies

Valencia College, 2011

•Litigation Specialization

COMPUER SKILLS & ABILITIES

•Extensive knowledge of Client Profiles,Pro Law and CaseAware, legal case management

software

•Proficient in Microsoft Office products, including Word, Excel and PowerPoint

•Certified in Lexis Nexus and Westlaw research applications

•Familiar with DOAH website

•Knowledgeable in the process of e-filing motions, pleadings and petitions.

LEGAL EXPERIENCE

Paralegal/Legal Assistant, McCalla Raymer, • November 2012-June 2013

• Draft and File Legal Documents

• Maintain a case load of more than 200 files

• Assist attorney in handling files from opening to judgment

Paralegal, KEL Attorneys • February 2012-November 2012

• Draft and File Legal Documents

• Maintain a case load of more than 400 files

File Clerk/Legal Assistant, Van Dingenen P.A. • November 2010-February 2012

• Opened, maintained and closed client files.

• Explained retainer contracts to prospective new clients.

• E-filed petitions for benefits.

MANAGEMENT EXPERIENCE

Department Manager, Best Buy • 1998-2002

Department Manager, Circuit City •2007

• Hired and trained new employees

• Achieved and surpassed sales and productivity goals.

OTHER EMPLOYMENT

Customer Service Representative, Entertainment Benefits Group • August 2009-April 2010

Server/Bartender/Host,

Vinito’s Tuscan Tavern •April 2009-August 2009

Universal Studios • January 2008-April 2009

Bennigan’s • August 2005-March 2007

BUISNESS REFERENCES

Elsa Camacho, Esq., 407-***-****, Attorney, KEL Attorneys

Jesse Rowe, 407-***-****, Paralegal, Van Dingenen P.A.

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