Customer Service Manager

Grant Cowan

***** **** ***** **. ***** Land, TX 77478

Mobile: 832-***-****, Home: 832-***-****

Email: *******@*****.***

EDUCATION

GED Certificate June 2009

American Institute for Foreign Studies

. Summer Pre-college program in Italy June 2002-

July 2002

o Classes attended Roman History and Italian Language

o G.P.A. 3.2

University of Houston-Downtown

. Major Engineering Technology August 2009-Current

G.P.A: 3.2

HONORS AND AWARDS

Who's Who Among American High School Students

. Nominated for this by 9th Grade Latin teacher

EMPLOYMENT HISTORY

Associate Estimator

Strategic Estimating System, LLC, Sugar Land, TX January 2013-

May2013

. Completing Piping and Instrumentation Diagrams (P&IDs) and preparing

data entry on spread sheets to be imported into AspenTech K base.

. Provide estimating consulting services for chemical plant build-out

and modification in the oil and gas and petrochemical industry as well

as the chemical industry in the U.S. and Canada.

. Projects Assigned: Piping and instrumentation Diagrams (P&IDs) for

Secondary Extraction on UTS Forthills; Wheeler Gas Plant for Exterran.

Trainer

Learning Rx, Sugar Land, TX June 2009 - May 2012

. Administering Cognitive Brain Activities

. Evaluate the students during the course of the program

Barista/Shift Supervisor

Starbucks Coffee Company, Sugar Land, TX March 2003 -

June 2009

. Manager on Duty during shifts and daily cash handling

. Cash register and making beverages

. Provide legendary customer service

Aircraft Fueler

Service Air Shell, Houston, TX Hobby Airport May2007-

October 2007

. Fuel Southwest Airlines 737 Aircrafts

. Ensure correct fuel amount for fight was pumped

Opening Manager

Pastabilities, Missouri City, TX April 2006-June

2006

. Handle cash and run register

. Food prep and cook

. Dishwasher and cleaner

SKILLS

Highly creative, Fast learner of new skills and implementing these skills

in the work place, working at high pace and under tight deadlines on

projects, and good communicator in the work place

Performing lab testing experiments

Mixing cement slurries and polymers with different variables

Analyzing and comparing data for the different variables tested

Most testing done was for lost circulation and decommissioning

Running pressure and thermal testing in ultrasonic analyzer for data

Woodworking

Building and stretching custom canvases and final prints for local

artists'

Basic Cabinetry

Household Remodeling

Designing container homes

Basic use of Google Sketch-up and AutoCAD

Microsoft Excel, Access, Word, PowerPoint, and Adobe Suites

Photography

Manual and DSLR cameras

Darkroom development and printing

Artist

Drawing people with graphite pencils in extremely high detail to

appear as life-like as possible.

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