Customer Service Supervisor

GIRIDHAR MYAKA

Mobile +91-944*******, E-Mail: **************@*****.***

Seeking assignments as Cleaning Supervisor / Client Servicing / Food & Beverages

Operations in Hospitality Industry

OBJECTIVE

To obtain the excellence profession, development and expansion in career, and to be

associated with apparent and successful company to seek a challenging position to expand

my sills and quality of my profession to the fullest of my ability.

PROFESSIONAL PROFILE:

A Keen learner with 16+ years of multifaceted experience in Hospitality Industry

Adept at handling all aspects of Kitchen management including monitoring Food

production and aesthetic presentation of food and beverages.

Proven ability of delivering value added customer service and achieving customer

delight by providing customized products as per requirements.

Ability to work accurately & pay attention to details.

A self motivated term player with excellent communication, analytical, relationship

management & problem solving skills.

EDUCATION QUALIFICATIONS:

Elementary to secondary school education (from 1984 to 1994)

Intermediate education from 1994 to 1996

TECHNICAL QUALIFICATIONS:

Diploma in Hotel Management from SETWIN, Hyderabad (from 2002 to 2003)

Diploma in Tourism Management from SETWIN, Hyderabad (from 2003 to 2004)

Cross Training Program in HOTEL KATRIYA at Hyderabad (1996-1998)

EXPERIENCE PROFILE:

• Dec 2012 to June 2013 worked as DINING SUPERVISOR at DynCorp

International, AFGHANISTAN.

DUTIES & RESPONSIBILITIES:

Ensured quality dining experience for residents.

Monitored operations of dining room.

Managed, and trained dining room employees.

Supervised billing of resident food charges.

Ensured proper plate presentation and service.

Supervised opening and closing of food service operation.

• March 2005 to Dec 2012 worked as HOUSE KEEPING SUPERVISOR at Hotel

Kapila, Nizamabad, INDIA.

DUTIES & RESPONSIBILITIES:

Maintained facility in a clean and infection-free condition.

Disposed of trash and waste and other material

Cleaned wash basins, mirrors, commodes, tubs and showers

Reported any needed repairs instantly to supervisor

Supervise Emptied trash containers.

Supervise Moped floors in all residents, rooms and bathrooms daily

• Sep 2004 to Feb 2005 worked as DINING SUPERVISOR at Gulf Catering

Company, IRAQ under Kellogg Brown & Root (KBR) Management (American

Govt. Operation Company)

DUTIES & RESPONSIBILITIES:

Ensured quality dining experience for residents.

Monitored operations of dining room.

Managed, and trained dining room employees.

Supervised billing of resident food charges.

Ensured proper plate presentation and service.

Supervised opening and closing of food service operation.

• April 2002 to Aug 2004 worked as CLEANING SUPERVISOR at Central Court

Hotel, Hyderabad, INDIA.

DUTIES & RESPONSIBILITIES:

Handle the tasks of assigning duties, monitoring and inspecting work

progress of cleaning staff to ensure that duties are performed in an adequate

manner.

Perform inspection of the Hotel Building and make necessary

recommendation for minor renovations.

Responsible for inspecting, operating and maintaining the heating, cooling

and ventilation systems in hotel rooms.

Handle minor repair works like painting the walls, fixing patches in the wall

and general landscaping.

Inspect and co-ordinate contract jobs on electrical, plumbing and

mechanical systems in building.

Supervise and monitor the activities of contract custodial services like floor

and window maintenance staff.

• June 1998 to March 2002 worked as COMMIS CHEF at Mezzaluna Restaurant,

BAHRAIN.

• January 1997 to May 1998 worked as a COMMIS CHEF in Hotel Katriya at

Hyderabad, INDIA.

DUTIES & RESPONSIBILITIES:

Prepared restaurant items such as wraps, sandwiches, salads, pizza, pasta etc.,

Carry out duties of recording and order control.

Some custom designed menus were also created for special and private

clients.

Some custom designed menus were also created for special and private

clients.

Managed all duties and trained to new employees.

Also prepared promotional and marketing materials.

Responsible for various other duties as assigned and as needed.

Responsible for helping in food control and inventory.

Responsible for helping in the preparation and serving the meal.

CAREER HIGHLIGHTS:

Awarded Employee of the month for the month of September 2001 at

Mezzaluna Restaurant in BAHRAIN.

Awarded Employee of the month for the month of November 2001 at

Mezzaluna Restaurant in BAHRAIN.

Excellence Awarded from KBR Dining facility in IRAQ in November, 2004

Excellence Awarded from DynCorp International – Dining Facility in

Afghanistan in January 2013.

Appreciation awarded from DynCorp International – Dining facility in

Afghanistan in February 2013.

Appreciation awarded from DynCorp International – Dining facility in

Afghanistan in May 2013.

Appreciation awarded from DynCorp International – Safety Department in

Afghanistan in June 2013.

PERSONAL PROFILE:

15th April 1979

Date of Birth :

Languages Known : English, Hindi and Telugu

Passport Details :

Passport No : F6068561

Date of expiry : 12-01-2016

Place of Issue : Hyderabad

Mailing Address : H.No. 1-1-186

Saikrupa Nagar Street,

Vinayak Nagar

NIZAMABAD – 503003

Andhra Pradesh, INDIA.

References available upon request.

(GIRIDHAR MYAKA)

Contact this candidate