Customer Service High School

Andrea Marks

**** *** ******

Mechanicsville

phone: 804-***-**** cell: 804-***-****

***************@*****.***

OBJECTIVE

• Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

SKILLS

• Strong Interpersonal communication skills.

• Problem analysis and problem solving.

• Organizational skills and customer service orientation.

• Adaptability and ability to work under pressure.

• Initiator.

EDUCATION

Lee-Davis High School, Mechanicsvile, Virginia

High School Diploma, June, 2010

• General Education

Bremo Pharmacy Tech School, Richmond, Virginia

Pharmacy Technician Certification, May, 2012

• Certified Pharmacy Technician (CPht) 2013

EXPERIENCE

Appliance Repair Center, Ashland, Virginia

Dispatcher, May, 2013 - June, 2013

• Answering phones in an office setting and professional manner.

• Creating appointments according to schedule and location.

• Experience learned in Quick books, creating “tickets” for new or recurring customers.

• Answer customers’ questions, and provide information on procedures or policies.

• Resolve customer complaints.

Lowe's Home Improvement, Mechanicsville, Virginia

Cashier, February, 2012 - April, 2013

• Receive payments in cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Greet customers entering establishments.

• Resolve customer complaints.

• Answer customers’ questions, and provide information on procedures or policies.

• Process merchandise returns and exchanges.

Applebee's, Mechanicsville, Virginia

Server, October, 2011 - February, 2012

• Monitored food distribution, ensuring that meals are delivered to the correct recipients and those guidelines such as those for special diets are followed.

• Totaled checks, presented them to customers and accepted payments for services.

Firehouse Subs, Mechanicsville, Virginia

Team Member, December, 2009 - October 2011

• Monitored use of government food commodities to ensure that proper procedures are followed.

• Trained new employees.

• Compiled and maintained records of food use and expenditures.

• Counted money before shift and after shift.

CERTIFICATIONS

• Licensed with Virginia Board of Pharmacy 2013

References Available Upon Request

Contact this candidate