Customer Service Sales
Resume:
D iego Alejandro Diaz
**** ***** *** **** # ***, Orlando, FL 32810
*******@*****.***
Career Objective:
To secure a position that will best utilize my prior experience combined with my newly
acquired t raining
Summary:
Motivated, skilled, experienced leader with the ability to coach and develop staff to
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consistently attain performance objectives
Strong, goal orientated, competitive leader that works with well others
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Education:
L & S Computer Tutors, Inc., K ingston, NY
Medical Office Procedures Certificate 2009
Certified Billing & Coding Specialist Certification (N.H.A.) 2009
Everest University Brandon (Online)
H igh School Diploma, FDCPA Certification, Team Lead Supervisor Development Program
Relative Training:
Medical Terminology ICD 9 CM Coding CPT 4 Coding Medisoft
M icrosoft Word
M icrosoft Excel Power Point In ternet Explorer Noble FACS
Systems
Fluent Spanish US ARMY 92A (1995 – 1998)
Experience:
2012 - Present World Travel Holdings Altamonte
Springs, FL
Personal Cruise Consultant
● Sales and Service for all cruise lines. Travel Agent. Offer and add all applicable
p romotions.
2011 - 2012 Plum Choice Technologies Home Position
Tech Support Sales
● O ffer premium remote technical support subscriptions for Plum Choice, ACN, and Cox
Communications customers with all levels of PC issues to include computer crashes,
v iruses, home networks, chat and email clients.
2011 – 2011 Century Link Altamonte
Springs, FL
Bilingual Retention / Sales Specialist
. N urture and persuade existing customers to keep active services while providing
i ndustry leading customer service
. O ffer all services customer may not have, and or best value for customer
2010 - Present Reliable Window Tinting Altamonte
Springs, FL
A utomotive Film Installer
. P rep vehicle, cut and install high performance metalized film.
2006 – 2007 B righthouse Networks St. Petersburg, FL
Modem Troubleshooter Customer Support
Assisted broadband internet customers who were unable to connect with
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t roubleshooting their modem and or wireless router
Outlook configuration among other email issues
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Sold and upgraded other services such as cables and digital phones
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2003 – 2006 Van Ru Credit Corporation Largo, FL
Collections Supervisor
Ensured staff members achieved monthly collection goals through methods of
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coaching, side by side t raining and motivation
Consistently ranked as one of the top three Supervisors within the company
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Recovered several original creditor bad debt using collection efforts governed by the
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F DCPA, Capital One, HSBC, WAMU, Resurgent Capital
2001 – 2003 Tower Systems South Winter Park, FL
Tower Hand
Proper erection of mono-pole, self support, and guide telecommunication towers
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Installation of antennas, and coax-cable at elevations set by various clients, i.e.,
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Nextel, Sprint, AT&T, etc.
1998 – 2000 Franklin Templeton St. Petersburg, FL
Administrative Assistant
All office duties within the department, accurate and timely delivery of various
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reports, and also responsible for pulling of recorded telephone t ransactions from
D.A.T. system
Contact this candidate