Customer Service Quality Assurance

Joyce Torres

**** ********** *** *** ***, Orlando FL 32822

Contact Information: Hp# 407-***-****

Email: **************@*****.***

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Customer Service Professional

Organized * Detailed-Minded *Innovative *Communicator *Dependable

CORE COMPETENCIES

Quality Assurance, Customer Service (Inbound and Outbound Calls)

Proficient computer skills

Excellent interpersonal and communication skills written and verbal

Ability to work well with others, in both supervisory or support staff roles

Extensive customer service experience

Warm and friendly personality

Lively, upbeat, and able to multi-task

ACCOMPLISHMENTS

• Possess 6+ years of providing quality customer service as well as 3+ years of

Office Management

• Maintains effective interaction with supervisor as well as fellow team members

• Received numerous high customer satisfactions ratings from customers

• Received excellent Quality Assurance ratings from the company quality control

team

• Recognized for breaking down barriers with our Spanish Speaking customers in

addressing their issues and making the call a one call resolution.

• Received the Team Member of the month for sharing best practices

• Recognized with the Leadership award for leading the office in the absence of our

Supervisor.

PROFESSIONAL EXPERIENCE

Customer Service/Tax Preparer- Jackson Hewitt, Orlando, FL 12/2010

-02/2012

Duties/ Prepare taxes for customers, customer service

Customer Service/Office Manager- Jungle Safari, Orlando, FL 09/2001-

10/2009

Duties/ Cashier, Inventory, Clerical Duties Assist Manager

EDUCATION

Eastside High School- Paterson, NJ-Diploma

06/1981

COMPUTER EFFICIENCY

Microsoft Windows, Microsoft Office, (Word, Excel, Outlook, Power Point), Internet

Explorer, Type 50 wpm with accuracy.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate