Manager General

RESUME

Michael S McKeighan 518-***-****

****************@*****.***

www.linkedin.com/pub/michael-s-mckeighan/39/984/7a6

SUMMARY

Exceptional Hotel General Manager/Director of Operations with extensive

experience in day-to-day management of Hotel Operations, with

accountability for planning, organizing and directing all Hotel Services

including Front Office, Revenue Management, Sales and Marketing, Food &

Beverage, Maintenance, Housekeeping, Accounting, and Human Resources.

PROFESSIONAL QUALIFICATIONS

*Experienced in development and implementation of fiscal budget

*Meticulously monitor primes; COS, GOP, NOI, payrolls, and P&L's

*Outstanding oral, written and training communication skills, empowering

employees

*Superior Revenue/Yield Management techniques maximizing room revenues

*Unparalleled guest relation techniques with excellent eye for details

*Strong analytical skills, increasing flow-through to bottom line

*Computer literate in Microsoft, POS, PMS systems, website design

PROFESSIONAL EXPERIENCE

L&M Hotel Management Task Force GM/Director of Operations

_Feb 2012-Present

Task Force General Manager/ Director of Operations Best Western Plus, New

York Upgrade Best Western to a Best Western Plus. Responsible for total

operations, upgrades, restructuring and staffing of all departments,

including Front Office, Housekeeping, Maintenance, Food and Beverage ( 90

seat restaurant and banquets ), 16 lane bowling alley. Responsible for 2013

budget, including capital expense and inspection for Best Western Plus

standards.

Task force Opening Manager/Director of Operations Hostelling International,

Boston. New

Stuart St 480 bed Hostel. Responsible for all operations, setup and

implementation of move from

Hemenway St 208 bed hostel to new location. Order all soft goods and hard

goods, screen, hire and

train new staff additions from previous location. This is the only LEEDs

certified hostel in the

world and will include an added F&B Department with new lobby coffee shop

that will be

open to the public. Opened June 2012

Wyndham Hotels, NY - Regional General Manager/Director of Operations

July 2008-2012

Recruited as RM/DOO to assist a multi-property portfolio with Four (4)

properties to increase declining revenues during a depressed

economy/market. Manage one limited service franchise property; duties

expanded to multi-unit manager of three franchise properties within

district

*Properties included one Wingate and three Super 8 limited service

properties

*Implement New Rate Tiers and Revenue Management Strategies

*Raised ADR, RevPar and occupancy proportionally

*Personally sold $50,000 in room nights in first 90 days as GM

*Improved position from 17th to number 1 in portfolio of 21 properties

Queensbury Hotel, NY - F&B Dir./General Mgr. September

2007 - April 2008

Interim General Manager /Food and Beverage Director during hotel

transitioning of Management Companies and Management turnover; successfully

conducted operations of this 125 room Boutique Hotel, Food & Beverage

Department including, 110 seat restaurant, 15,000 square feet of banquet

space, meeting rooms, lounge, entertainment, catering and other hotel

services.

*Created all new banquet menus, packages and pricing structures

*Reopened closed restaurant and promoted locally increasing revenues

by 25%

*Decreased food costs from 38% to 27% in first six months

*Decreased beverage costs from 29% to 19% in first six months

Copperfield Inn, NY - General Manager

December 2004 - March 2007

Hired as Food and Beverage Director and promoted to General Manager to

manage all aspects of this beautiful 4-Diamond Boutique Resort Hotel near

Gore Mountain Ski Resort; Instrumental in retaining the 4-diamond rating

for the hotel and restaurant; managed the Adirondack Style pub restaurant

and lounge and handled catering for several meeting rooms and the Grand

Ballroom for elegant weddings.

Education

AAS Associate in Applied Science, Adirondack Community College, Queensbury,

NY

BA BA in Art Education, College of St Rose, Albany, NY

BAHM BA in Hospitality Management, New England Culinary Institute,

Montpelier, VT

Serv-Safe, TiPS and HAACP certification

Black Belt Instructor, Shorin Ryu Karate, NE Martial Arts Academy, Rutland,

VT

Skills & Abilities

Proficient in HTML programming, Website Design, Paint, Play Guitar, piano,

flute

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