Customer Service Construction
Resume:
ANGELLO GALVIN
Modesto CA *****
******.*******@*****.***
QUALIFICATIONS:
While at my previous employer I assisted in the construction and delivery
of new homes to the buyers of single-family homes as an Assistant
Superintendent. Responsible for new homeowner satisfaction and resolution
of new homeowner concerns. And, to coordinate and conduct post-close home
inspections and new homeowner orientations; respond to and resolve customer
service requests.
Duties include; Oversee of construction site daily, including scheduling,
production and procurement of materials, manpower and subcontractor
management. Arrange and attend regular site meetings with subcontractors.
Assure work quality & set standards for quality control. Inspecting each
stage of construction, track costs, meet with inspectors, go over plans and
work closely with the Quality Assurance Department, read and interpret blue
prints, schedule sub-contractors to met our schedules and manage work.
I remain calm under pressure as well as maintain a high level of ethics and
integrity in all dealings. With strategic planning ability I can handle
multiple tasks with simultaneous deadlines and demonstrate sound judgment
and decision-making skills. I have a successful track record in building
effective teams and interpersonal relationships while steadfastly pushing
self and others for results. Fifteen years of experience in New Home
Construction as an Assistant Superintendent. Have also worked in Customer
Service, Homeowner Orientations, Interfacing with on-site and off-site
personnel, Warranty, Independent field inspections, Lead subcontractors,
Planning and Walking Inspections (QCI), Contracting, Supervision of Crews,
Business Administration, Job Bidding and Negotiating as well as hands on
experience in Carpentry, with an extensive background in Residential and
Commercial Painting. I have a positive "can do" attitude as well as self-
motivated and flexible to changing situations.
EMPLOYMENT:
Superintendent
A & G Painting Services and Repairs
4/2007 - Current
Modesto, CA
. In charge of estimating services and costs, coordinating technicians
for repair work and have supervisory duties as well as hands on in
most all trades.
. Remodeling - ; resolve warranty issues, Painting, (interior &
exterior), prep & detail, preventive maintenance, repairs, trouble
shooting, construction, electrical problems and installation.
Coordinate construction remodeling process including scheduling and
building inspections
. Interior and Exterior Painting: Spraying, staining, enamel, latex,
refinishing, cabinets, stain & lacquer, sheet rock repair, water
damage repair, tape, float & texture, trim repair and acoustic
ceilings.
. Customer Service & customer care skills
. Construction Finish Carpentry, remodeling, drywall and general repairs
. Coordinate construction remodeling process including scheduling and
inspections
. Ability to read and interpret blueprints.
. Knowledge of all construction trades and off-site development
Assistant Superintendent
Residential Home Building
Private Island Homes / R.W. Hertel & Sons
7/2004 - 4/2007
Project in Ripon, CA
Alamo, CA
. Supervises and coordinates construction process including scheduling
and building inspections.
. Daily oversight of construction site, including scheduling, production
and procurement of materials, manpower and subcontractor management.
. Arrange and attend regular site meetings with subcontractors.
. Assure work quality -- set standards for quality control
. Schedule and attend pre-close walk-throughs, conduct new homeowner
orientations, and complete new home inspections.
. Attend Register of Contractor (ROC) inspections and follow-up on all
corrective work orders with the subcontractor responsible for the
work.
. Schedule and meet with homeowners to review/resolve post closing
warranty repair and service requests.
. Schedule building inspections and confer with City inspectors.
. Manage the scheduling of subcontractors with homeowners for timely
completion of warranty requests; ensure the work is performed in a
timely manner.
. Oversee and inspect the work of subcontractors
. Initiate cost effective resolutions to customer warranty and
satisfaction issues.
. Verify that the subcontractors are conforming to the contract
requirements and specifications in the performance of their work to
assure that the Company's quality standards are being met and submit
invoices for work deemed not to be the responsibility of a
subcontractor or product manufacturer.
. Respond to emergencies to meet customer service expectations.
. Analyze and understand manufacturer's recommendations for the use and
application of their products, product features, and warranty
provisions and explain/demonstrate them to new homeowners.
. Maintain job site safety in accordance with the Company's Health and
Safety policy.
. Knowledge of all construction trades and off-site development.
. Ability to read and interpret blueprints.
. Knowledge of all construction trades and off-site development.
Assistant Superintendent / Customer Service
NWPR Inc. (Residential and Commercial Construction, Painting and
Remodeling) 1992 - 2004
Houston, TX
. Supervises and coordinates construction process including scheduling
and building inspections.
. Interfacing with on-site & off-site personnel
. Walking Inspections and follow up
. Managed and organized various crews
. Customer service & customer care skills
. Hands on home repairs; resolve warranty issues, Painting, (interior &
exterior), prep & detail, preventive maintenance, repairs, trouble
shooting, construction, electrical problems and installation.
Coordinate construction remodeling process including scheduling and
building inspections
. Daily oversight of construction site, including scheduling, production
and procurement of materials, manpower and subcontractor management.
. Arrange and attend regular site meetings with subcontractors.
. Assure work quality & set standards for quality control
. Communicate with trades and crews to ensure customer satisfaction and
completion of job orders in timely fashion.
. Job bidding and negotiating / warranty work
. Interior work to include: Painting, spraying, enamel / latex,
refinishing, cabinets, stain and lacquer, sheet rock repair, water
damage repair, tape, float and texture, trim repair, acoustic ceilings
and light pluming.
. Exterior work to include: Painting, spraying, enamel / latex,
industrial coating, hardy plank, wood replacement, light electrical,
insulation, siding, trim, stucco, power-washing, concrete, and patch
repair.
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