Manager Customer Service

Joseph M. Gonzales

***** ******** ***.*-*

Baton Rouge, La. 70816

Phone: 225-***-****

Fax: 225-***-****

E-mail: ********@*****.***

Objective

Looking for a job with rewards and challenges

Qualifications

A.S.E Certification in Automotive Heating and Air Conditioning, Brakes, Suspension and Steering, Electrical, and Engine Repair. S/P2 Certified in Mechanical Safety and Pollution Prevention. Welding experience.

Work History

Mar. 2011- Present Carville Job Corps, Automotive Instructor.

Responsible for organizing and teaching students a N.A.T.E.F. (A.S.E) certified curriculum. Track and report student progress, Council, and Mentor students,

Nov. 2009 - Mar. 2011, City of Baton Rouge, Mechanic.

Responsible for repairs on Police and D.P.W. Vehicles and equipment also one of two mechanics responsible for installing and maintaining electrical equipment in all Police and D.P.W. Vehicles and equipment.

Feb,2008 - Nov. 2009,Pull-A-Part, Asst. Manager,

Responsible for 12 employees. Maintenance of processing equipment. Organized and train others on car buying process, insuring thousands of Automobile titles are returned. Organized a system for storing and turning over thousands of titles a year. Bank deposits, employee scheduling, maintaining store and yard appearance, scheduling recycling of all metals, oils, fuels, and waste material.

Oct.,1999 - Feb, 2008,Sears Auto Center, Auto Technician.

Responsible for troubleshooting, communicating, and documenting problems found to the customer and sales associate, as well as performing the work to repair problems found. Other responsibilities include training of lower level technicians, insure quality control to prevent comebacks, maintenance and repair of all shop equipment.

Aug. 1998 - Oct. 1999,Sears Auto Center, Assistant Manager.

Responsible for repairs and maintenance of all back shop equipment. Manage schedules, manage profit and labor reports, conduct inventories, supervised and trained up to 48 employees. Prioritized work schedules. Conducted counseling and wrote performance evaluations for associates. Kept records of reports and repairs made.

May,1992 - Aug,1998,Sears Auto Center, Customer Service Rep.

Responsible for determining the needs of the customer, and selling them the proper products and services. Also restocking and cleaning and signing of the sales floor.

Education

High School Diploma

Electrical training in High school

Computer training through Sears for roll out of new Systems

One year of technical school in Electronics.

References

Kevin Hammond, Pull-A-Part, Manager, 225-***-****

Jack Gann, Sears Auto Center, Manager, 225-***-****

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