Customer Service Information Technology

Ernest M. Roberts

**** ********* **** * ********** Wa 98226 n 360-***-**** ******.***********@*****.***

Career Target

Reliable, loyal and detail oriented professional with a strong work ethic, polished communication skills and excellent client relations. I am seeking to apply my A.A.S. degree in Information Technology along with my years professional experience to a sustainable, forward thinking company whose ethics and humanity parallels its excellence in performance.

Core Competencies

AT Microsoft Certified Professional (MCITP)

NT Network Security

Routing, Remote Access, TCP/IP, DNS, DHCP, and WiNS

Microsoft Management maintain Infrastructure

Microsoft Visual Basic, Excel, PowerPoint and Word

CCNA Networking

Microsoft Exchange Server 2010 Administration

Microsoft Exchange Server 2010 Configuring, Managing and Troubleshooting

CWNA Certified wireless Network Administrator

Microsoft Small Business Server

LINUX Networking

Microsoft Windows Server

Experience

Roger Jobs Motors, Inc. Bellingham WA

Supervisor, Service Wash June 2012 – Present Day

Shuttle Driver April 2010 – June 2012

Extensive and professional customer service skills with services to a variety of clientele including city and government officials. Accurate communication, the ability to remain composed, think under pressure and maintain safe and convenient service for all customers.

Birchwood Auto Repair, Bellingham WA

Manager, Lube Tech Customer Care and Service June 2009 – December 2010

Former Business Owner, Bellingham WA and Surrounding Areas

Lucci’s Bayshore Pizzeria 1996 – 2002

Western Furniture Traditions 1994 – 1996

Education & Credentials

CHARTER COLLEGE March 2009 – July 2011

Bellingham, Washington

A.A.S Degree Information Technology

BELLINGHAM TECHNICAL COLLEGE October 1994 – December 1994

Bellingham, WA

Certified: Management I & II

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