Customer Service Supervisor

Franchesca Vazquez Suarez

**** **** ******* ***. *********, FL 34744

Mobile: 407-***-****

Email: ******************@*****.***

OBJECTIVE: To be a part of a Company or Association where I can professionally grow wile

developing my skills and knowledge. I am fully bilingual English and Spanish and willing to learn and

face new challenges.

EMPLOYMENT HISTORY:

Store Associate 09/12 to present p/t

Employer: Sally Beauty Supply

8143 John Young Pky Orlando FL, 32819

Supervisor: Carineliz Rodriguez, 407-***-****

1391 E. Osceola Parkway, Kissimmee FL. 34744

Supervisor: Janice Diaz,407-***-**** may be contacted.

Direct customer service, direct orientation on sales, receive calls, cashier and maintain store in proper

conditions. Front facing, receiving shipment and placing them in store racks.

Store Associate 11/11 to 08/12 p/t

Employer: Sally Beauty Supply

5917 South Blvd Charlotte N.C. 28217

Supervisor: Nancy Duarte,704-***-**** may be contacted.

Direct customer service, direct orientation on sales, receive calls, cashier and maintain store in proper

conditions. Front facing, receiving shipment and placing them in store racks.

Income collector/ Data Entry02/2004 05/2011

Employer: Municipality of Toa Baja

Department:Toa Baja Health Center Emergency Room/ Finance Dept.

P.O. Box 2359 Toa Baja P.R. 00951

Supervisor: Shirley Torres787-***-****, may be contacted.

Direct customer service assistance,Completing customers demographic information, Bill and collect

and process payments, daily deposits to the finance department and bank, Data entry, Receptionist,

receive and transfer calls, introduce all patients information in Health Department or Municipality site.

Social Worker in Training, 8/09 06/10

Employer: Pro Juvenile Assoc. (APJ)

Street Cucharillas Catano, P.R.

Supervisor: Sandra Matta 787-***-****, may be contacted.

Attend and serve the Community of Catano in their different social needs, provide seminars to adults

and teenagers,provided orientation. Made needs research studies, referrals to government and private

agencies, provide emergency groceries and utility checks thru agency funds, provide lunches to elder

people in need. Data Entry(all participant information in computer system) receive, transfer and attend

calls. Direct customer service work.

EDUCATION:

Metropolitan University June 2011

B.S. Major Degree, Social Work and Minor degree, Criminal Justice 144 credits Cum laude GPA:

3.64/4.0

SKILLS:

Excelent Comunication and interpersonal skills, Microsoft Office, Word, Excel, Outlook, Power Point,

Publisher, Internet explorer, copiers, fax, phone, Bilingual Spanish and English.

References: available on cover letter

Contact this candidate