Customer Service Sales

WALTER MAGNANI

** ***** ***** *******, ** ***** (H) 631-***-**** (C) 631-***-****

******.**********@*****.***

PROFESSIONAL SUMMARY

General Manager with a strong track record of building high performance teams and developing business

processes that increase organizational productivity and drive business results.

Strategic Planning Inventory Control Systems Training

Purchasing Client Relationship Management

EXPERIENCE

Malhame Co. / The Regina Press, Melville, NY 1995 – present

Publisher and importer of religious articles and gifts

General Manager

Report directly to CEO and serve as a business liaison between senior leadership team and all employees in order

to create a high performance culture. Direct daily operations, establish operational guidelines and procedures and

manage a staff of 30.

Played integral role in growing company sales from $3M to $11M over a six year period by developing

strong operational procedures, providing strong training on systems and processes and providing ongoing

strategic direction and support for the sales force.

Direct strategy for wholesale and retail pricing on all products, maximizing profit margins for the company

while maintaining a competitive and affordable retail price for the end user.

Led large scale system conversion to Infor Enterprise Business software, which involved migrating entire

database of 3,000 customer accounts and 10,000 sku’s to a new platform. Successfully completed an error-

free conversion within established timeframe with zero downtime to business.

Successfully manage facility relocation from a 12,000 sqft. building to current location of over 30,000 sqft of

office and warehouse space. Directed project teams to ensure timely completion and ensured proper

installation of furniture, computer equipment and phone systems.

Direct and implement all computer software and hardware changes / upgrades and provide technical

training for all staff to ensure organizational productivity and performance.

Create and maintain detailed inventory database to reflect current price changes, new and deleted items,

product descriptions and crucial data; run numerous sales analyses in order to effectively manage inventory;

create and customize reports using AS400 query and MS Excel.

Ensure superior customer service and satisfaction by establishing a responsive, courteous and needs-driven

customer service team responsible for managing thousands of customer accounts.

Catholic Statuary Company, Philadelphia, PA 1993 – 1995

General Manager / Sales Representative

Led sales efforts within a diverse territory which included Manhattan, Staten Island, Brooklyn, Long Island,

Southeastern Pennsylvania, Delaware, Maryland, Washington D.C. and Virginia.

Created and managed a portfolio of 150 accounts, successfully generating sales of $300,000 to $400,000

annually.

Directed all aspects of business operations, including purchasing, customer relations, computer system

implementation/maintenance and warehousing.

- Continued -

Walter Magnani Page 2

James A. Weaver Company, Lancaster, PA 1989 – 1993

Merchandiser / Design Specialist

Developed merchandising strategy for all represented lines, including Glad, Gatorade and Del Monte

EDUCATION

Peirce College, Philadelphia, PA

Associate of Arts, Marketing – 1992

TECHNICAL SKILLS

Proficient in MS Windows 98, XP, 2000, Vista and Windows 7; MS Office 2003, 2007 and 2010 (Word,

PowerPoint, Excel, and Outlook); IBM AS/400; Infor Enterprise Business Software. Advanced Internet skills.

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